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Erdoğan Koç
Akademisyen
- Alan
- Sosyal Bilimler
- Üniversite
- Bahçeşehir Üniversitesi
- Fakülte ve Bölüm
- İktisadi, İdari ve Sosyal Bilimler Fakültesi
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Akademik Profiller
Yayınlar
Tüm Yayınlar- 1The use of ChatGPT in service recovery: Compensating customersTechnology in Society2026
- 2Hotel employees' attitudes towards multitasking: scale development and validity testingJournal of Hospitality and Tourism Insights2025
- 3Demystifying tourists' intentional readiness for net zero transformation through environmental knowledge, conspicuous altruism, and greenwashing perceptionsAsia Pacific Journal of Tourism Research2024
- 4The influence of consumer confusion on the repurchase intentions of hotel guests: the role of brand loyalty and customer satisfactionInternational Journal of Contemporary Hospitality Management2024
- 5Tourist behavior after service robotsJournal of Multidisciplinary Academic Tourism2024
- 6The Influence of Introversion–Extroversion on Service Quality Dimensions: A Trait Activation Theory StudySustainability2023
- 7Cross-Cultural Aspects of Well-BeingPursuit of Human Well-being: the Untold Global History2023
- 8Houston, we have a problem!: The use of ChatGPT in responding to customer complaintsTechnology in Society2023
- 9Illusion of control in service failure situations: customer satisfaction/dissatisfaction, complaints, and behavioural intentionsCurrent Psychology2023
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