Tesco has issued a warning to its Clubcard users, urging them to update their app before the end of March 2025. Starting March 31, older versions of the Tesco app will no longer function, requiring customers to download the latest version to continue enjoying their Clubcard benefits. While many shoppers still rely on their physical Clubcards, an increasing number are using the mobile app to collect points and access discounts.
In a message to customers, Tesco stated, "To increase your data protection and online security, we’re updating our Tesco app to a newer version. After March 31, older versions of the app will no longer work. To keep shopping and enjoying all of your Clubcard benefits on your app, make sure you have the latest version before March 31." The update will not affect the Tesco website, allowing users to continue their online shopping without interruption.
Shoppers can easily update their Tesco grocery Clubcard apps via the Apple App Store or Google Play. If customers encounter issues claiming Clubcard prices or points due to app problems, Tesco advises them to bring a receipt and their Clubcard to a large store within 14 days. Store staff will manually add any missing points and refund any price differences.
Earlier this month, Tesco also removed its popular Pay+ feature from the app. Previously, shoppers could pay for their purchases and collect Clubcard points simultaneously by selecting the ‘pay in store’ option. Now, customers will need to scan their Clubcard after their shopping has been scanned and then pay separately with either card or cash. This decision was made as alternative payment methods, such as Apple Pay and Google Pay, have gained popularity.
Some customers expressed their frustration on social media. One user on Reddit lamented, "Use it daily… it’s pretty convenient to me, no need to scan a Clubcard… just pay with the app. Quite a strange move from Tesco." Another user echoed this sentiment, saying, "So annoying. How is it more convenient to turn what was one step into two?" In response to the backlash, a Tesco spokesperson noted, "We regularly review the payment options available to our customers. It’s still quick and easy to earn points on your shopping and fuel and enjoy Clubcard Prices offers by tapping your Clubcard in-store, scanning it via the Tesco App, or adding it to your Apple or Google wallet."
As Tesco prepares for this significant app update, customers are reminded that they will need to adapt to these changes to continue enjoying the benefits of their Clubcard. The supermarket giant has around 20 million Clubcard members in the UK, and the app has become an essential tool for many of them.
For those unfamiliar with how the Clubcard system works, shoppers earn one Clubcard point for every £1 spent on groceries, whether in-store or online, and one point for every two litres of fuel purchased at a Tesco petrol station. Additionally, every £1 spent on Tesco Mobile is worth one point, while every £4 spent on a Tesco credit card also earns one point. A minimum of 150 points is required to receive a Clubcard voucher, which is valued at £1.50 to spend at Tesco.
Clubcard vouchers are issued every three months—in February, May, August, and November—and are valid for two years. There is a trick to extend the vouchers if they are nearing their expiry date: making a small purchase on the Tesco Clubcard Rewards webpage can credit the remaining voucher balance back as points. However, this may not be worth it for smaller amounts.
Despite the recent changes, Tesco remains committed to providing value and convenience to its customers. The removal of the Pay+ feature and the app update reflect the evolving landscape of retail, where digital solutions are increasingly favored. With the rise of alternative payment methods, Tesco is adapting to ensure that its services align with customer preferences.
As March 31 approaches, Tesco customers are encouraged to act quickly to avoid any disruption in their shopping experience. The supermarket chain is making these changes to enhance data protection and online security, a move that many customers will likely appreciate in the long run.
In conclusion, Tesco's Clubcard app update is a significant shift for millions of users who rely on digital solutions for their shopping. While the transition may come with some challenges, it ultimately aims to provide a safer and more efficient experience for customers.
