On the evening of the popular game show Bingolotto, viewers faced significant frustration as the app and website experienced severe technical issues just as the live broadcast began. Around 19:30, as the traditional upesittarkväll aired on TV4, the Bingolotto app became almost inaccessible, leaving many unable to check their potential winnings.
Program host Daniel Norberg addressed the situation during the broadcast, stating, "Vi har dessvärre lite problem med tekniken, vilket innebär att det inte fungerar att gå in på Bingolotto.se eller Folkspel.se, men det kommer förhoppningsvis att lösa sig under kvällen. Vi håller tummarna för det" (translated as, “We unfortunately have some technical problems, which means it is currently not possible to access Bingolotto.se or Folkspel.se, but it will hopefully be resolved during the evening. We are keeping our fingers crossed for it”).
The technical issues weren't limited to the Bingolotto app. Both the Bingolotto and Folkspel websites were down, compounding the audience's issues as many attempted to access their results. Mathias Skoglund, vice CEO of Folkspel, confirmed the glitches, stating, "Folkspel/Bingolotto har tyvärr drabbats av tekniska problem på hemsida och i vår app. Vi beklagar det inträffade och jobbar i detta nu på att lösa problemet så fort som möjligt" (translated as, “Folkspel/Bingolotto has unfortunately suffered from technical problems on the website and in our app. We apologize for what occurred and are currently working to resolve the issue as quickly as possible”).
Viewers took to social media and news outlets, expressing their disappointment and anger. Lars Klamsten from Linköping voiced his frustration, reporting, "Det är förskräckligt" (translated as, “It is terrible”). Another viewer, Anna Samzelius, noted, “Jag hade dock tur och kunde ta en skärmdump av lotten tidigare” (translated as, “I was lucky and managed to take a screenshot of my ticket earlier”).
Viewer sentiments displayed how much the game means to families and individuals alike, who enjoy the thrill of participating. One frustrated viewer lamented, "Kul att spela bingolotto med familjen, när skiten ligger nere" (translated as, “Great to play Bingolotto with the family when the stuff isn’t working”).
With the stakes high and the excitement palpable, the technical malfunction disrupted the night's festivities. It has become increasingly frustrating for regular players who expect smooth experiences during live events. This isn’t the first time Bingolotto has encountered problems during its broadcasts, raising concerns about the reliability of the app and its hosting services.
The issues were compounded by additional reports of interruptions on the TV4 Play streaming service, where minor disruptions occurred between 19:40 and 19:41, as confirmed by Simon Englund from TV4's stream team who stated, "Det har varit lite problem mellan 19:40-19:41 men det funkar som det ska nu" (translated as, “There have been minor issues between 19:40-19:41, but it works as it should now”).
Englund assured the audience, “Många tekniker som kollar på vad som har orsakat det här, troligtvis beror det på den stora mängd som tittar” (translated as, “Many technicians are checking what has caused this; it’s likely due to the large number of viewers”).
This kind of technological failure during live broadcasts highlights the pressure of high viewership teamed with increased reliance on digital platforms. Both Folkspel and Bingolotto will need to reassess their technological infrastructure to prevent future outages, particularly during peak event times where viewer satisfaction is of utmost importance.
The incident serves as a reminder of the challenges faced by companies integrating technology with entertainment. Viewers not only want to watch their favorite shows; they want to engage and participate fully—free of any digital obstruction.
While the resolution for this evening may not be instantly apparent, one thing is clear: the buzz and excitement around Bingolotto will continue to thrive, as families gather around their screens, eager for the next live opportunity—hopefully without technical hang-ups.
