On May 7, 2025, Quebec implemented significant new regulations aimed at enhancing consumer protection, particularly regarding tipping practices in restaurants and grocery pricing. These changes, which follow the adoption of Bill 72, are designed to provide greater transparency and fairness for consumers.
One of the most notable adjustments involves the calculation of tips in restaurants, bars, and salons. From now on, tips will be calculated before taxes, which means customers will see a reduction in the total amount they are expected to tip. This change is expected to alleviate some of the financial pressure on patrons who have felt burdened by escalating tip requests. As Simon Jolin-Barrette, Quebec's Minister of Justice and the minister responsible for consumer protection, stated, "In the current economic context, we know how important every dollar is for Quebec families. The new rules on price display and the regulation of tipping will simplify their lives by eliminating daily irritants."
Additionally, payment terminals will now have to present neutral tip options, allowing customers the freedom to refuse or select a fixed amount without feeling pressured. Previously, many terminals displayed tips accompanied by subjective qualifiers such as "15% (good)" or "20% (excellent)". Such practices, which some experts likened to social pressure, will no longer be permitted under the new guidelines. Jolin-Barrette emphasized that these changes aim to promote a more straightforward and respectful dining experience.
The new regulations extend beyond dining establishments to grocery stores, where labeling rules are becoming stricter. Prices must now be clearly displayed per unit or by measurement, and it must be indicated whether a product is taxable. This initiative is designed to help consumers make informed choices and avoid confusion when shopping. For instance, if a product is advertised at $15 or less and is scanned at a higher price at checkout, it must be given to the customer for free. For items priced over $15, a $15 discount will be applied, ensuring fairness in pricing.
According to a 2023 survey by Angus Reid, a significant number of Canadians have reduced their outings due to the rising costs associated with tipping. The new rules are a step towards alleviating some of these financial burdens. Charles Tanguay, spokesperson for the Office of Consumer Protection (OPC), pointed out that the percentage of the tip must now be calculated on the total amount before taxes. He noted, "Previously, when a terminal mentioned 15%, the amount represented nearly 17% of the price. This change will make tipping more transparent and straightforward for consumers."
Furthermore, the display of prices in grocery stores will now require clarity and visibility. Retailers must show the current price, price per unit, price per unit of measure, and any special prices for non-members. When a food product is taxable, this information must also be prominently displayed near the advertised price. These measures aim to eliminate confusion and ensure that consumers can easily compare prices and understand what they are paying for.
Despite these positive changes, the Quebec section of the Canadian Retail Council has publicly expressed concerns about the implementation of the new rules. They believe that the mandatory information required on labels is excessive and may pose challenges for retailers in adjusting to these requirements. Some merchants may struggle to adapt to these changes, potentially leading to delays in compliance.
In addition to the changes regarding tips and grocery pricing, the new regulations also address the accuracy of pricing in stores. The discount provided under the Price Accuracy Policy has increased from $10 to $15, meaning that consumers will receive a better compensation in the event of pricing discrepancies. This policy aims to protect consumers from overcharging and ensure they are treated fairly at the checkout.
As these new regulations take effect, many Quebec consumers are hopeful for a smoother shopping experience. The clarity in pricing and the more straightforward approach to tipping are seen as essential steps in restoring consumer confidence. With these changes, the government aims to protect the wallets of Quebec families and provide them with the information they need to make informed choices.
In summary, the new rules introduced in Quebec on May 7, 2025, mark a significant shift in how consumers will interact with businesses regarding tipping and pricing. The emphasis on transparency, fairness, and consumer rights is expected to have a lasting impact on the province's economy and the daily lives of its residents. As consumers become more aware of their rights and the changes in place, it is likely that these new measures will lead to a more equitable shopping and dining environment in Quebec.
