The Osaka/Kansai Expo opened its doors on April 13, 2025, attracting over 140,000 visitors on its first day. However, the event has not been without its challenges, particularly regarding the design and functionality of the toilets scattered throughout the venue. With 45 toilet locations in various areas, some visitors found themselves confused by the signage and layout, leading to both humorous and frustrating experiences.
A 55-year-old company employee from Nishinomiya, Hyogo Prefecture, who visited the Expo with his family, remarked on the unique designs of the toilets, saying, "The colors were flashy, but it was a little hard to tell which was for men." This sentiment was echoed by a 26-year-old company employee from Fukui City, who noted, "The functionality is sufficient, but I struggled with the unique way to turn the faucet."
Among the various toilet facilities, the all-gender toilets have sparked a mix of reactions. A 34-year-old female company employee from Osaka expressed her discomfort with using the all-gender facilities, stating, "Unless it's very crowded, I don't use gender-neutral toilets because I am not used to them and feel resistance." In contrast, some visitors, including an Asian woman, appeared to use the all-gender toilets without hesitation.
Criticism has also been directed at the signage for the toilets, with some visitors describing the indicators as "small" and "difficult to understand." Naka Nishi, a 44-year-old self-employed woman from Wakayama Prefecture, shared her dissatisfaction after using a toilet near the "Harmony Plaza," stating, "The marks indicating gender were difficult to determine, and because there were long lines for both men's and women's restrooms, I could tell the difference."
The Expo's toilets have been described as stylish, with some designs being particularly confusing. For instance, one toilet located in the "Harmony Plaza" features a metal door with dots that light up or disappear, making it challenging for visitors to determine whether it is occupied. The author of a blog post about the Expo shared their experience, noting, "I waited in front of the toilet, challenging it when the light disappeared. However, once inside, I faced another trial: finding the lock."
Additionally, former Takarazuka Revue actress Yuko Hiwatani took to X (formerly Twitter) to voice her concerns about the toilets. She questioned the rationale behind separating entrances and exits, posting an image of the explanatory signage and asking if it was understandable for non-English speakers. Hiwatani also pointed out that several toilet doors were reportedly broken on the first day, highlighting the potential panic for visitors unable to exit.
On the hygiene front, Hiwatani criticized the outdoor faucets, questioning the practicality of washing hands in such a manner. She stated, "In this day and age, it is frighteningly dangerous to wash hands like this, letting water spill on the floor." This concern reflects broader issues regarding sanitation at large public events.
The Expo's first day also saw some operational hiccups, including communication issues at the East Gate, where measures are being implemented to improve Wi-Fi access. Additionally, a leak was reported in the Expo's Grand Roof Ring, prompting the association to plan repairs.
Despite these challenges, the Expo aims to promote digital innovation and has set an ambitious target of attracting 28.2 million visitors throughout its duration. The event has also announced plans to offer free admission to children, aiming to engage over 1.02 million young attendees.
As the Expo continues, organizers are likely to address the feedback regarding the restroom facilities to enhance the visitor experience. The unique designs, while visually appealing, have proven to be a double-edged sword, creating both interest and confusion among attendees.
In summary, the Osaka/Kansai Expo has kicked off with a mix of excitement and challenges. As visitors navigate the venue, the experience of using the toilets has sparked discussions about accessibility, design, and hygiene, underscoring the importance of considering user experience in public facilities. The Expo's success will depend not only on its attractions but also on its ability to adapt and respond to the needs of its diverse audience.
