In a significant leadership shake-up at Eternal Ltd—formerly known as Zomato—Chief Operating Officer Rinshul Chandra has officially stepped down from his position. The resignation, effective April 7, 2025, marks the end of his impactful seven-year journey with the company. Chandra announced his departure in an internal communication to CEO Deepinder Goyal, citing a desire to "pursue new opportunities and passions" that align with his evolving personal and professional aspirations.
Rinshul Chandra began his journey with the company in 2018 as Assistant Vice President of Products. Over the years, he rapidly climbed the ranks, later taking charge as Vice President and eventually being appointed COO of the food delivery division. His contributions played a critical role in shaping Eternal’s operational efficiency and user experience during a time of exponential growth and high competition in the quick commerce and food delivery market.
Chandra’s resignation follows closely on the heels of Eternal’s high-profile rebranding from Zomato Ltd to Eternal Ltd, an umbrella identity now covering its four business verticals—Zomato (food delivery), Blinkit (quick commerce), Hyperpure (B2B supplies), and the recently introduced logistics platform, District. This rebranding signals a broader shift in the company’s long-term vision—moving from a food-tech brand to a diversified technology-led conglomerate.
Chandra’s exit comes amid internal turbulence, including the termination of around 600 employees from Eternal’s Zomato Associate Accelerator Program. These layoffs were reportedly driven by automation and increased AI integration into customer support systems, pointing to a broader strategy shift toward leaner, tech-heavy operations.
Other senior exits over the past year include key names such as Hemal Jain (Global Head of Finance), Akriti Chopra (Chief People Officer and Co-founder), and Gunjan Soni (Independent Director), indicating a sweeping leadership revamp. As Eternal Ltd continues its transformation journey, industry watchers will be closely monitoring its next moves. Will it manage to sustain momentum in the hyper-competitive delivery space? Or will these leadership changes spark deeper internal restructuring?
Rinshul Chandra’s departure marks not just the end of a chapter, but also the beginning of a crucial transition phase for one of India’s most prominent tech brands. His replacement—yet to be announced—will likely play a pivotal role in defining Eternal’s future in the on-demand services landscape.
Chandra’s resignation was officially filed on April 5, 2025, with his last working day set for April 7. In his letter to Goyal, he expressed gratitude for the opportunities he received during his tenure, stating, "It has been an incredibly fulfilling journey over the past seven years, and I am truly grateful for the trust, support, and opportunities I've received during my time here. I wish our world-class teams at Eternal the very best."
The company is currently navigating a challenging landscape, having recently laid off around 600 customer support staff members within a year of hiring them. These layoffs are seen as part of a broader strategy to streamline operations amid a slowdown in food delivery demand and escalating losses in its quick commerce arm, Blinkit.
To address these challenges, Zomato has fast-tracked its adoption of automation, with its AI-driven support system, Nugget, now handling over 15 million customer interactions each month. This drastic reduction in the need for a large human workforce in customer service reflects the company's shift toward more tech-heavy operations.
Moreover, the timing of Chandra's resignation coincides with a broader organizational overhaul at Eternal Ltd. In February 2025, shareholders approved the rebranding of Zomato Ltd to Eternal Ltd, effective April 9, 2025. This change is part of the company's strategy to position itself as a diversified player in the consumer services space, expanding beyond food delivery into hyperlocal logistics, quick commerce, and other tech-enabled services.
However, the recent leadership changes and employee downsizing have raised questions about Zomato's long-term stability and strategic clarity. As the company transitions to Eternal Limited, maintaining leadership stability, ensuring employee morale, and retaining investor confidence will be crucial in determining whether this transformation can serve as a springboard for future success or become a cautionary tale in corporate evolution.
As the dust settles on these significant changes, industry experts and stakeholders alike are eager to see how Eternal Ltd will navigate the complexities of the on-demand services market. With a new name and a fresh vision, the company stands at a crossroads, and the next steps it takes will be pivotal in shaping its future.
