Banco Inter customers faced significant disruptions on the morning of February 5, 2025, as both the app and website went down, leading to thousands of complaints from users. The problems began around 6:20 AM and spiked with more than 3,800 reports by 8:00 AM, coinciding with the traditional salary payment day for many employees.
Users attempting to log onto the Banco Inter app were greeted with error messages, including one stating, “Aconteceu um erro por aqui. Já estamos trabalhando nisso. Tente novamente em breve,” which translates to “An error occurred here. We are working on it. Please try again soon.” The app displayed this message alongside the code APLSE52, previously linked to technical issues.
Reports on Downdetector, which monitors service reliability, revealed the extent of the outage, confirming the overwhelming percentage of issues related to logging in—91%—while others had trouble with mobile banking and payment processing. Complaints flooded social media platforms, particularly X (formerly Twitter), where anxious customers expressed their frustration, particularly since many were expecting salary deposits.
One user lamented, "Pelo amor de Deus, banco Inter, hoje é dia de receber dinheiro. Para com essas maluquices," which translates to “For God's sake, Banco Inter, today is payday. Stop this craziness.” Others shared similar sentiments, with one posting, “Banco Inter caiu logo agora de manhã. Agora, 'tô' preso aqui no posto, por que não 'tá' passando meu dinheiro para pagar,” meaning “Banco Inter crashed this morning. Now, I’m stuck here at the gas station because my money isn’t going through to pay.”
Banco Inter acknowledged the outage. Around 10:00 AM, they released a statement confirming the service disruption, explaining, “Registramos uma instabilidade momentânea em nossos serviços na manhã desta quarta-feira. Informamos que a situação já foi resolvida e os acessos estão normalizados,” which translates to “We registered a momentary instability in our services on the morning of this Wednesday. We inform you the situation has been resolved and access is normalized.” By 10:22 AM, reports indicated the app was functioning correctly, calming user concerns.
The day’s events highlight the impact of technological failures on both users and service providers, especially on significant financial operation days. The incident has raised questions about Banco Inter's system reliability and user experience, with many clients wondering if they can trust the usual operations of the platform.
This incident follows previous occurrences of outages associated with the app, and it raises important discussions among customers and financial analysts alike about the integrity of banking systems which increasingly rely on digital platforms for everyday transactions.
Overall, the disruption on February 5 poses significant challenges for the clientes of Banco Inter, echoing the importance of reliable online banking, especially during peak transaction days.