Traficom, the Finnish Transport and Communications Agency, has come under scrutiny as it navigates the challenging transition from 3G technology to more advanced 4G and 5G networks. Recently, the agency has faced allegations of negligence, particularly from political figures like Hannu Hoskonen, who claimed, "Citizens' lives and safety are endangered," due to perceived failures in oversight during the phasing out of 3G networks. These claims come against the backdrop of Traficom's stated intent to maintain effective telecommunications services across Finland.
The concern surrounding the shutdown of 3G services was heightened as many wondered how it would affect emergency response systems. Traficom is tasked with ensuring the functionality of emergency calls across all mobile networks, regardless of the technology at play. According to Jarkko Saarimäki, the director of Traficom, "It is important to note, the functionality of emergency calls is ensured in Finland..." This statement reassures citizens as Finland transitions to newer technologies.
This transition from 3G has been caught in the wider public discourse about digital service accountability. The introduction of the EU's Digital Services Act (DSA) earlier this year has empowered users to raise complaints against online platforms. Jarmo Riikonen, project manager at Traficom, noted, "There has clearly been awakening awareness during the autumn..." Based on recent data, Traficom reported receiving 30 complaints last month alone, bringing the total to 61 by the end of November—a substantial increase compared to previous periods.
These complaints often revolve around social media platforms and their decision-making processes. Many users have reported issues such as account restrictions, where platforms failed to provide justifications for their actions. Under the DSA, social media companies are now required to open up their algorithmic processes and clarify moderation choices to their users. Yet, users have often reported inadequate explanations or difficulty initiating contact with customer support—issues the DSA aims to resolve.
Most of the complaints forwarded to the larger European system involve services owned by the likes of Meta, which operates Facebook and Instagram, as well as TikTok. Notably, the complaints are often linked to the user base size of these platforms; higher user numbers correlate with more reports. These complaints are sent to the relevant authorities, primarily based out of Ireland, where Meta and TikTok's European headquarters are located.
Traficom has emphasized its role as both overseer and facilitator of communication services, maintaining the lawful implementation of universal service obligations and license requirements. The agency’s goal is to secure each citizen's right to access reliable communications services. They actively collaborate with telecommunications firms to address connectivity issues as they arise, recognizing the importance of seamless services for users, especially as the digital environment evolves. Users facing connectivity challenges can report these problems through Traficom’s designated online form.
While concerns about the transition away from 3G persist, Traficom assures the public of its commitment to effective network services, underscoring its performance monitoring activities and readiness to safeguard public interests. The ability to connect—whether for everyday activities or emergencies—remains at the forefront of Traficom's regulatory efforts.
Looking forward, as the digital space continues to evolve, Traficom anticipates addressing many of the complaints received this year, with resolutions expected by next summer. The agency implores users to document their issues with service providers and to follow the proper channels for complaint submissions to facilitate effective resolutions.
The increasing number of complaints may very well indicate not just dissatisfaction but also growing public engagement with digital services accountability—a step forward for consumer rights.
