On April 22, 2025, the General Department of Road Traffic Police (CSGT) in Vietnam issued a crucial recommendation aimed at easing the burden on citizens dealing with traffic violations, particularly those processed through photographic evidence, commonly referred to as "phạt nguội." The department noted a significant influx of individuals arriving at their offices to resolve these violations, leading to overcrowding and long wait times.
To streamline the process and alleviate congestion, the CSGT encourages the public to take a proactive approach by checking for any potential traffic violations via their official website at www.csgt.vn. This online resource allows users to ascertain whether their vehicles have incurred any infractions, thereby facilitating a more efficient handling of such matters.
The CSGT emphasized that individuals should visit the Traffic Police Department corresponding to their registered permanent residence when addressing any violations. This measure not only reduces the strain on law enforcement resources but also minimizes unnecessary travel for citizens, who might otherwise go to locations where violations were detected but do not have a permanent residence.
In addition to the website, the CSGT has established a dedicated email channel for citizens seeking assistance with their inquiries. Individuals can send their violation information, including the location of the infraction, their address, and contact number, to [email protected]. Since the launch of this initiative, the department has received over 800 feedback submissions from the public, demonstrating a strong engagement with the community.
According to the CSGT, all inquiries that include sufficient details are addressed promptly, ensuring that citizens receive the necessary support in a timely manner. The department's website has recorded an impressive 124,646,742 visits, indicating a high level of public interest and the effectiveness of encouraging online checks to preemptively identify traffic violations.
As the CSGT continues to refine its processes, the emphasis remains on creating a more user-friendly experience for citizens. By utilizing available technology and resources, the department aims to enhance the overall efficiency of traffic violation management while reducing the physical burden on both the public and law enforcement personnel.
In summary, the CSGT's recent recommendations reflect a commitment to improving traffic management in Vietnam. By encouraging online engagement and streamlining the resolution process for traffic violations, the department hopes to foster a more efficient and accessible system for all citizens.
