NEW YORK, March 10, 2025 -- The annual Stevie Awards for Sales & Customer Service heralded exceptional achievements as companies worldwide showcased their finest innovations and service strategies at the prestigious event.
TouchPoint One, recognized as a pioneer in workforce performance solutions, shone brightly this year, clinching four Stevie Awards for its Acuity platform, which integrates cutting-edge technology with human-centric design. With awards spanning categories like Innovation and Use of Technology, the spotlight was clearly on TouchPoint One's successes. The recognition included:
- Silver Stevie Award for Innovation in Customer Service
- Silver Stevie Award for Best Use of Technology in Customer Service
- Silver Stevie Award for Sales or Customer Service Solutions Technology Partner of the Year
- Bronze Stevie Award for Contact Center or Customer Service Outsourcing Provider of the Year (in partnership with Aucera)
The achievements attributed to the Aucera implementation of Acuity not only enhanced performance but also emphasized the importance of employee engagement. The results were remarkable, showing:
- 41.14% improvement across all KPIs for agents using Acuity
- 36.5% decrease in agent turnover
- Customer satisfaction jumped from 88% to 93%
- First call resolution improved from 79.76% to 86.95%
- Employee satisfaction reached 4.89 out of 5
- 5-7 times return on investment (ROI) within the first year
Greg Salvato, CEO of TouchPoint One, expressed gratitude toward the Stevie Awards judges: “We are deeply honored to receive this recognition from the Stevie Awards. ... These awards reflect the innovative spirit and dedication of both our team and our partners at Aucera.” He emphasized the necessity of balancing technology with human connection.
Meanwhile, Endurance Warranty Services also made headlines by securing two Silver Stevie Awards, asserting its status as the leading provider of vehicle service contracts across the U.S. The awards it earned were for:
- Contact Center of the Year (Other Service Industries)
- National Sales Team of the Year
Since 2014, Endurance has earned 20 Stevie Awards, attributing its success to the dedication of its team. Justin C. Thomas, CEO of Endurance, stated, “Earning so many Stevie Awards across the areas of customer service, sales, and business growth demonstrates the long-term dedication of our team.” He affirmed the company's core mission of providing top-tier customer support, highlighting their objective of making every interaction meaningful.
The event will culminate with the Stevie Awards gala on April 10, 2025, at the Marriott Marquis Hotel in New York City, where more than 400 professionals will gather to celebrate the accomplishments of the winners.
The Stevie Awards, considered the premier honor for customer service and sales professionals, evaluated over 2,100 nominations from various sectors this year. Winners were determined based on the scores assessed by 176 judges worldwide across seven specialized judging committees.
Maggie Miller, the president of the Stevie Awards, stated, “The outstanding scores awarded to this year’s Stevie winners reflect the exceptional levels of achievement they demonstrate. ...” She congratulated and celebrated the winners alongside the judging community.
Both award-winning companies demonstrate the impact of strategic innovation on customer and employee engagement. With Acuity's performance management focus and Endurance’s dedication to vehicle protection, both businesses are well-positioned for the future, paving the way for service excellence.
Details about the 2025 Stevie Awards for Sales & Customer Service can be found at www.StevieAwards.com/Sales, where the complete winners list will also be available.