Srinagar, Apr 12: In a significant step towards further promoting transparency, accountability, and strengthening public trust, the Jammu and Kashmir Police has launched a QR code-based feedback management system named BHAROSA QR in Srinagar. This innovative initiative aims to collect real-time feedback from the general public regarding the functioning and services rendered by the police.
According to a police spokesman, the BHAROSA QR system allows individuals to scan QR codes placed at all police stations, police offices, and prominent public locations such as bus stops, marketplaces, and major institutions. Once scanned, users are redirected to a secure feedback page where they can share their experiences, suggestions, and concerns related to police behavior, responsiveness, and overall service delivery.
“The process is quick, simple, and takes less than a minute,” the spokesman stated, emphasizing the user-friendly nature of the system. This accessibility is designed to encourage participation from all segments of society, making it easier for citizens to engage with their local police.
In addition to the QR code system, Srinagar Police has introduced a dedicated WhatsApp number, 8899112888, where citizens can send feedback directly through text, voice messages, photos, or videos. This feature enhances communication between the public and the police, ensuring that feedback can be shared in various formats.
The feedback system is anonymous, which allows citizens to express their opinions freely without fear of repercussions. A dedicated feedback management cell at the SSP Srinagar office will regularly monitor the feedback received, ensuring prompt action on grievances and recognition of commendable conduct by police personnel.
This initiative has been conceptualized by IPS Officer Vaibhav Meena, Sub-Divisional Police Officer (SDPO) Nehru Park, who aims to foster a community-oriented police service in Srinagar. The BHAROSA QR system is part of a broader effort by the Srinagar Police to modernize policing and deepen community engagement.
As part of these ongoing efforts, the police have also established dedicated helplines for police verification queries and reporting drug-related activities, demonstrating their commitment to enhancing public safety and trust.
“Citizens are encouraged to make full use of the platform and contribute to building a safer, more transparent, and trustworthy policing environment in Srinagar,” the spokesman added, urging the public to actively participate in this initiative.
The introduction of the BHAROSA QR system marks a notable advancement in the relationship between the police and the community they serve. By leveraging technology to facilitate feedback, the Srinagar Police are taking significant strides towards creating a more responsive and accountable law enforcement agency.
As policing continues to evolve in the digital age, initiatives like BHAROSA QR reflect a growing recognition of the importance of community input in shaping effective policing strategies. This move not only aims to improve the quality of service but also seeks to build a foundation of trust and cooperation between the police and the citizens of Srinagar.
In conclusion, the launch of the BHAROSA QR feedback management system is a commendable step towards enhancing public engagement and trust in the police force. It illustrates a proactive approach to policing that prioritizes transparency and accountability, ultimately contributing to a safer community for all.
