Spotify has experienced a significant outage affecting thousands of users in the UK and the US on April 9, 2025. Reports indicate that many users found themselves logged out of the service and unable to log back in, while others faced issues with the homepage not loading and the search function malfunctioning.
According to Downdetector, a website that tracks real-time outages, over 6,000 complaints were logged since around 9 am on Wednesday morning. The problems began at roughly 9:40 am UK time, leading to widespread frustration among users. Complaints flooded social media platforms, with many expressing their dismay over the inability to access their favorite music.
"Is #spotifyDown? I can listen to music but cannot search for anything, not even the homepage is loading up," one user posted on X (formerly Twitter). Another user echoed the sentiment, stating, "Spotify is down? Just logged me out just as Jessie Ware was playing." This sentiment of confusion and frustration was shared by many, as users grappled with the sudden disruption.
The outage appeared to be global, with listeners from various regions unable to search for or listen to songs. Both the desktop and mobile versions of the app displayed a warning message that read, "something went wrong," instructing users to "please try again later." The problems seemed to escalate, with reports of users experiencing difficulties for days leading up to the outage.
Downdetector highlighted that London and Manchester were among the most affected areas, with users reporting issues across the country. A user lamented, "I take it Spotify is still down? Now running 3 days without any music showing or playing on the app." Another user added, "Still having issues with Spotify. Since yesterday morning, any playlist I open gets a message saying the playlist is empty. Is anyone else still having issues?" A third user expressed their frustration by saying, "Still won't load I'm about to end it."
As the outage continued, many users turned to the Spotify support account on X for assistance. In response, the account suggested that users delete and reinstall the app, a common troubleshooting step that often resolves app-related issues. However, this automated response did little to alleviate the widespread frustration among users.
This is not the first time Spotify has faced significant outages. The last major disruption occurred in September 2024, when over 40,000 users reported problems with streaming, playlists, and playback, an issue that took three hours to resolve. Prior to that, the service experienced another outage in April 2023, which lasted several hours and affected users' ability to access various functions, including compatibility with connected speakers like Sonos.
As of now, Spotify has yet to comment on the current outage, leaving many users in the dark about the cause and expected resolution time. The company has faced scrutiny in the past for its lack of communication during service disruptions, and this latest incident has reignited those concerns.
Users have expressed their disappointment not only with the service disruption but also with the lack of timely communication from Spotify regarding the issue. Many have taken to social media to voice their frustrations, hoping for a prompt resolution.
Despite the ongoing issues, Spotify remains one of the most popular music streaming services worldwide, boasting millions of users who rely on the platform for their daily music needs. However, incidents like this highlight the vulnerabilities of digital services and the impact that outages can have on user experience.
As the outage continues, users are left wondering when they will be able to access their favorite music again. The situation serves as a reminder of the reliance on technology in everyday life and the challenges that come with it.
For now, Spotify users are advised to keep an eye on social media for updates and to remain patient as the company works to resolve the issues. Many are hopeful that a solution will be found soon, allowing them to return to their music streaming without further interruptions.
This story is still developing, and updates will be provided as more information becomes available.
