Sony Interactive Entertainment has announced compensation for PlayStation users affected by a recent glitch on Christmas Eve. Some PS4 and PS5 owners are receiving $10 in store credit as reimbursement for issues redeeming vouchers on the PlayStation Store.
The glitch, which happened on December 24, 2024, prevented users from entering voucher codes, leaving many unable to enjoy their holiday game-time. Affected users are being notified by email from Sony, stating: "We are aware, on December 24, 2024, a systems error resulted in users being unable to redeem voucher codes on the PlayStation Store, and we have identified your account as one impacted by this error." The email is intended to both inform users and offer compensation for their troubles.
Although the exact number of impacted accounts remains unclear, several users took to social media and forums to voice their frustrations at the bespoke system error shortly after it occurred. One Reddit user commented on the situation, highlighting their discontent over the lack of activity following their attempts to redeem gift cards intended as Christmas presents.
Further confirmation of the reimbursement came directly from Sony’s email, which stated, "We apologise for any inconvenience this may have caused and have provided you with a 10 USD wallet credit." Such credits could help make amends for the anxiously awaited gaming during the holidays, as many hoped to download games during their time off.
For those lucky enough to receive the additional store credit, retrieving it is straightforward. Users should see the funds reflected in their PS Store wallets upon logging in. If unable to access the credit, it's recommended to check the email linked to their PlayStation ID for notifications from Sony. A reminder was issued to proceed with caution when opening emails concerning free offers; it's always wise to verify sender legitimacy to avoid scams.
With this new credit, players have several fresh titles to explore, including SEGA's latest release, Like a Dragon: Pirate Yakuza in Hawaii. This title sees players grappling with villains, pirates, and more, as amnesiac hero Goro Majima seeks legendary treasures across the islands. Fans of adventure and combat will find numerous engaging features such as crewing ships and taking on other pirate factions.
To redeem any available credit, users can log directly onto their PlayStation Store profiles and select the option to redeem codes from the menu. This simple process opens the door to exploring new game worlds and digital content.
While the glitch may have caused temporary grief for players, Sony’s proactive approach to customer service and compensation signifies its commitment to maintaining the satisfaction of its user base. Those who experienced issues on Christmas Day can now enjoy their free credit and continue to engage with new gaming content on the platform.