Severe thunderstorms swept through Arkansas on March 14 and 15, 2025, wreaking havoc across the state and resulting in extensive damage and power outages for over 15,000 Entergy Arkansas customers. The storms knocked down transmission structures, shattered hundreds of power poles, and led to significant property damage, prompting swift action from Entergy Arkansas to restore service to its affected customers.
According to the National Weather Service, one of the most devastating incidents was the touchdown of an EF3 tornado near Cave City, Arkansas. With winds estimated between 136 and 165 mph, the tornado caused tremendous destruction, annihilated utility infrastructure, and exacerbated the power outages already induced by the preceding thunderstorms.
Since the onset of these severe weather conditions, Entergy Arkansas has made significant progress, restoring approximately 90% of their customers’ power by March 16, 2025. The utility company expressed gratitude to the emergency workers who have been toiling around the clock, working tirelessly to restore electricity safely and efficiently.
"A tremendous thanks to the men and women who worked tirelessly to safely restore power," Entergy Arkansas stated. Their commitment to customer service has remained strong amid the turmoil. The company did not just focus on restoring power; they are also upgrading their infrastructure. Entergy Arkansas is replacing many of the damaged structures with thicker, stronger poles, and employing concrete poles where necessary to bolster the system against future weather events.
For customers whose homes sustained damage and won’t be able to receive electric service immediately, Entergy Arkansas encourages them to contact their customer service team. They have set up resources to assist those needing help with restoring power once they are ready.
To keep customers informed during and after this weather event, Entergy Arkansas provided several resources. Customers can report outages and track their restoration using the Entergy App or by visiting the View Outage website, which displays outage locations and restoration progress. The company also maintains communication through social media platforms like Facebook and X (@EntergyARK), ensuring timely updates.
While the storms have caused widespread damage, Entergy Arkansas remains committed to rebuilding and enhancing their infrastructure to withstand future challenges. They are also encouraging residents to plan for future weather emergencies by downloading their Operation: Storm Ready Guide, which offers safety tips and guidance on weather preparedness.
For those affected, the utility's customer service line at 1-800-ENTERGY is available to assist with any concerns or inquiries. Entergy Arkansas aims to be proactive and supportive throughout this recovery process, emphasizing the importance of community resilience and preparedness.
With the weather reports indicating potential future storms, it is imperative for residents to stay informed and be ready. Entergy Arkansas is preparing its teams and infrastructure to tackle any new challenges posed by severe weather, ensuring customer safety and reliability of service.
Overall, the coordination and commitment from Entergy Arkansas and its employees showcase the utility's dedication to restoring normalcy for its customers after these severe weather events. Through resilient infrastructure development and proactive communication, Entergy Arkansas is working to improve service reliability and support the community during these turbulent times.