In a significant move aimed at enhancing social welfare, the Ministry of Human Resources and Social Development in Saudi Arabia has announced the opportunity for beneficiaries to submit financial objections regarding the Citizen Account for May 2025. This initiative is designed to support low-income families who may notice discrepancies in their financial support, ensuring they receive all entitled funds.
The Citizen Account program allows for an electronic objection service that simplifies the process for beneficiaries, eliminating the need for in-person visits to relevant centers. As part of this initiative, the official Citizen Account website has released a video detailing the steps to file a financial complaint when discrepancies in support amounts are observed.
To file an objection, beneficiaries must access their accounts on the official Citizen Account website, navigate to the main page displaying the latest financial disbursements, and select the option to submit an objection. This process must be completed within 90 days from the date of the payment. Users are required to confirm their details and specify the type of objection, whether it is related to a decrease in the payment amount or a failure to receive the full amount. Upon submission, a confirmation message will be sent to the beneficiaries, indicating that their request is being processed.
For those seeking assistance or additional information, the Citizen Account program can be contacted through its toll-free number 19912, which is available for inquiries and complaints, with a dedicated support team ready to assist beneficiaries throughout the week.
In parallel, the Saudi Ministry of Human Resources and Social Development is also facilitating electronic inquiries about services offered by the Labor Office. This service is available to all citizens and aims to streamline interactions with governmental services, particularly for business owners and citizens seeking assistance.
To inquire about Labor Office services electronically, citizens can visit the Ministry's website and follow a series of steps to log in and select the type of service needed. Users can access information regarding work licenses and other services by filling out the required fields accurately. This initiative reflects the government's commitment to enhancing accessibility and efficiency in public service delivery, aligning with the broader goals of the Kingdom’s Vision 2030.
Communication with the Labor Office is facilitated through several channels, including the unified Ministry of Labor number 19911, the electronic Labor Office number 21110, and direct contact with the main branch of the Labor Office. These avenues ensure that citizens can address inquiries and complaints effectively.
Meanwhile, in Egypt, the Ministry of Social Solidarity has also made strides in enhancing social support through the "Takaful and Karama" program, which is one of the government's key initiatives aimed at providing financial assistance to the most vulnerable groups in society.
This program offers a comprehensive electronic system that allows beneficiaries to track their entitlements and check the current status of their assistance cards without the need to visit government offices. Beneficiaries can easily access their information using their national ID numbers through the official electronic portal of the Ministry of Social Solidarity.
The Ministry is dedicated to providing innovative electronic services that simplify procedures for citizens, particularly for the elderly, low-income families, and individuals with disabilities. The digital inquiry service enables users to determine the status of their assistance cards, whether they are active, suspended, or stopped for any reason, thereby promoting transparency and efficiency in service delivery.
To utilize the inquiry service, users must visit the Ministry's official website, navigate to the relevant section, and enter their national ID number. A subsequent page will display the status of their card, providing crucial information about their eligibility for assistance.
This digital transformation aligns with the government's commitment to modernizing service delivery and ensuring that beneficiaries can access their rights promptly and efficiently. The Ministry of Social Solidarity is also focused on continuously developing its electronic systems and updating databases to maintain accuracy and protect beneficiaries' data.
By expanding the use of electronic platforms, the Ministry aims to enhance the overall experience for beneficiaries, ensuring that support is not solely limited to financial aid but also encompasses improved service delivery and timely access to information. This initiative fosters confidence among citizens regarding the continuity of support for those in dire need.
As these initiatives unfold in both Saudi Arabia and Egypt, they reflect a broader commitment to social welfare and the empowerment of citizens through technology. By making it easier for individuals to access information and submit inquiries, both governments are taking significant steps toward improving the quality of life for their citizens, particularly the most vulnerable among them.
