Samsung Electronics has confirmed that the rollout of its highly anticipated One UI 7 update has been temporarily suspended due to technical issues affecting Galaxy S24 users. Initially released globally on April 7, 2025, the update was met with excitement, but just a week later, users reported significant problems that prompted the company to halt the distribution.
According to a statement from Samsung, the rollout was paused to ensure the "best possible experience" for users. This decision came after numerous reports from Galaxy S24 owners, particularly in South Korea, who encountered a serious bug that prevented them from unlocking their devices. Other complaints included unexpected battery drain, which further complicated the user experience.
Samsung had previously conducted a four-month beta testing program aimed at ironing out any potential issues before the stable release. Despite these efforts, the problems that emerged have left many users frustrated, as the company had marketed One UI 7 as a significant upgrade packed with new features.
The update was expected to enhance the user experience with a cleaner visual design, a vertical app drawer, a split notification pane, an overhauled camera interface, improved image and video editing capabilities, and a suite of new AI tools. However, the rollout's abrupt pause has raised questions about the effectiveness of Samsung's testing and development processes.
Tech insiders, including prominent tipster Ice Universe, noted that while the unlocking issue seemed to predominantly affect Exynos-powered Galaxy S24 units, it could potentially extend to Snapdragon models in other regions. This concern has led Samsung to take a cautious approach by suspending the update across all affected devices until a solution is found.
In addition to the unlocking bug, reports have surfaced about a possible security flaw within Samsung's Secure Folder feature, which may have contributed to the decision to halt the update. Samsung has yet to provide a detailed explanation regarding the specific causes of these issues, but the company has assured users that it is actively working to resolve them.
The Galaxy S25 series, which launched with One UI 7 pre-installed, has not faced similar issues, suggesting that the problems are primarily linked to the upgrade process for older devices. Meanwhile, newer mid-range models like the Galaxy A56 and A36 have also been released with One UI 7, albeit with some features missing and a higher number of advertisements compared to their flagship counterparts.
As Samsung works on fixing these bugs, it has not confirmed when the One UI 7 rollout will resume for the Galaxy S24 or when users in other regions, including India, can expect to receive the update. Currently, the company is being tight-lipped about the timeline for resuming the rollout, which has left many users anxious for updates.
There are indications that the Galaxy S23 series could see the One UI 7 update in Canada starting April 22, 2025, which suggests that users in the United States may also receive the update around the same time. However, the exact timeline remains uncertain as Samsung navigates the challenges posed by the recent issues.
In the meantime, users of the Galaxy S24, Z Fold 6, and Z Flip 6 are advised to check for updates in the coming days, particularly if they missed the initial rollout wave. Samsung's community forums have been abuzz with discussions about the update, with many users sharing their experiences and frustrations regarding the delays.
As Samsung continues to address these issues, the tech community is watching closely to see how the company will manage the fallout from this situation. The One UI 7 update was intended to be a major step forward for Samsung's software, but the recent setbacks have cast a shadow over its launch.
While the company has promised to provide a new release schedule soon, the lack of transparency about the underlying problems has raised concerns among users who rely on their devices for daily tasks. Samsung's commitment to ensuring a smooth user experience will be tested in the coming days as it works to resolve these bugs and resume the rollout of One UI 7.
In summary, the One UI 7 update drama highlights the challenges faced by tech companies in delivering software upgrades that meet user expectations. As Samsung navigates this situation, it remains to be seen how quickly it can rectify the issues and restore confidence in its software development processes.
