On April 18, 2025, users of the popular food delivery service Samokat reported significant failures in its application, leading to widespread frustration among customers. According to data from the Downdetector portal, over the past hour alone, 1,027 users complained about malfunctions, with the total rising to 1,688 complaints within the day. A staggering 79% of these reports were related to issues with the mobile application, while 23% indicated problems with the website. Additionally, 2% of users faced issues with their personal accounts, and 1% reported a general failure.
Residents across various regions of Russia, including St. Petersburg, Novosibirsk, Nizhny Novgorod, Moscow, and Krasnoyarsk Krai, voiced their concerns about the app's performance. Aleksandr, a Novosibirsk resident, shared his experience, stating, "I have been trying to place an order for 30 minutes. It’s evening, and I just returned from work, but today it seems I will stay hungry. The app won’t open, and the button to contact technical support isn’t working either." Such sentiments were echoed by many users who found themselves unable to access the service during peak hours.
In response to the mounting complaints, Samokat's support team acknowledged the situation, stating, "We are aware of the technical issues affecting our application and website. Our specialists are currently working to resolve these problems as quickly as possible." The team also reassured users that they were doing everything they could to restore normal service.
Further complicating matters, users reported that even when the application did open, it did not always function as expected. Some customers found that promo codes were not being applied, adding to their dissatisfaction. TASS reported that the service's specialists are actively addressing these issues, but the exact timeline for resolution remains unclear.
The current outage is reminiscent of a previous incident that occurred in late March 2025, when Russia's fast payment system experienced a significant failure. Such repeated technical difficulties have raised concerns among users about the reliability of digital services that have become integral to everyday life.
As Samokat works to rectify the situation, many customers are left wondering when they will be able to return to the convenience of ordering food through the app. The company's commitment to resolving these issues will be crucial in maintaining customer trust and satisfaction in an increasingly competitive delivery market.
In the meantime, users are encouraged to stay updated through Samokat's official channels, including their VKontakte page, where they have been posting updates regarding the ongoing situation. The company has promised to keep customers informed as they work diligently to fix the technical glitches that have disrupted service.
While the immediate focus is on restoring functionality, the incident serves as a stark reminder of the challenges faced by digital platforms in ensuring seamless service. As more consumers turn to apps for their day-to-day needs, the pressure on companies like Samokat to deliver consistent, reliable service will only continue to grow.
In conclusion, the technical difficulties experienced by Samokat on April 18 have not only affected thousands of users but also highlighted the vulnerabilities inherent in digital service platforms. As the situation unfolds, both customers and the service itself will be watching closely to see how quickly and effectively these issues are resolved.
