On March 18, 2025, the Revenue Agency announced the launch of a new 'super homepage' designed to streamline citizens' access to services and information from both the Revenue Agency and the Revenue Agency-Collection. This innovative platform aims to simplify the user experience by consolidating essential features and information in one easily navigable space, reflecting the agencies’ commitment to serving the public effectively.
The initiative aims to meet rising demands for efficient online services. According to the press release, the super homepage is equipped with a variety of functionalities, including news updates, measures, and deadlines relevant to both agencies, suggesting a focused effort to keep citizens informed.
The launch of the super homepage is accompanied by the slogan “Two Agencies at the Service of the Country,” which encapsulates the intent behind the move. Additionally, a promotional video has been disseminated across social media channels to raise public awareness about the new offerings. This strategic move underlines the agencies' commitment to leveraging digital tools in enhancing public service delivery.
Last year, these two agency websites recorded over 213 million visits, highlighting the overwhelming public interest in accessing fiscal information and services online. The high traffic indicates that many citizens are likely seeking assistance or information related to tax obligations and other financial queries.
The super homepage features direct links to the most sought-after telematic services, allowing users to quickly find what they need without having to navigate multiple pages. This functionality is particularly useful for individuals who require swift access to essential services, such as tax filings or inquiries regarding payment slips.
Moreover, for those needing in-person assistance, the homepage also highlights a new appointment booking system. This system is specifically designed to facilitate visits to various offices for face-to-face consultations. Visitors can navigate to a dedicated section where they can book an appointment based on their needs, such as tax assistance, cadastral and mortgage matters, or inquiries about payment slips and other collection actions.
The booking process is user-friendly, featuring a step-by-step guide that enables citizens to select the type of operation they wish to perform or the topic they wish to discuss. Individuals can also decide whether they prefer to visit a help desk physically or participate in a video call, which could greatly benefit those with mobility issues or who live far from agency offices.
Additionally, the homepage is structured to present essential updates in a readily accessible format, enhancing the overall user experience by enabling citizens to remain informed without the hassle of extensive searches. Notably, services such as news announcements and important deadlines are prominently displayed, ensuring that users are always aware of their obligations and upcoming events.
Overall, the launch of this super homepage marks a significant step forward in modernizing how citizens interact with the two agencies. By prioritizing ease of access and usability, the Revenue Agency and Revenue Agency-Collection are not only addressing the current demands for digital services but also setting a standard for other public agencies aiming to improve their online presence.
The super homepage stands out as a testament to the ongoing efforts in public administration to adapt to the digital landscape, demonstrating that online platforms can effectively enhance engagement and service satisfaction among users.
The agencies aim to continue evolving their services based on user feedback and technological advancements. With the rapid pace of digital transformation, it is expected that both agencies will further innovate in their approaches to citizen service delivery.
As the super homepage gains traction, it could potentially reshape the landscape of public service interaction, offering an effective model for the future of governmental online services.
