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11 February 2025

PKO BP Warns Customers About Phishing Scam

Bank alerts clients on new email fraud tactics targeting account security.

PKO Bank Polski has issued an urgent warning to its customers about a new wave of phishing scams targeting unsuspecting individuals. The country’s largest bank has alerted customers to be vigilant against fraudulent emails masquerading as confirmations of money transfers.

Cybercriminals are adopting increasingly sophisticated methods to trick customers. The latest ploy involves sending emails supposedly from PKO Bank, where the subject line often reads, "Confirmation of Transfer". These messages, which may initially appear credible, actually contain links leading to malicious software aimed at stealing sensitive information.

PKO BP has explicitly stated, "Bank nie jest autorem tych wiadomości" (The bank is not the author of these messages). This warning serves to clarify any confusion as the emails often bear the bank’s logo and imitate official communications. The false message typically includes a preview of what seems to be the confirmation of the transfer. Clicking on this link could initiate the download of malware onto the user's device, potentially leading to unauthorized access to their bank account.

“Jeśli klikniesz w link, możesz stracić pieniądze i kontrolę nad kontem” (If you click the link, you may lose money and control of your account), the bank reiterated, emphasizing the serious financial risks involved.

PKO BP's warning came amid reports of rising phishing attempts focused on targeting its clients. This alert is part of the bank's broader initiative to educate its customers on cybersecurity threats and encourage them to remain alert. The bank has pointed out several key signs of phishing emails, urging customers to avoid opening suspicious messages, downloading attachments, or clicking on any embedded links.

To prevent falling victim to schemes like these, PKO BP advises customers to adopt a mindset of cautious skepticism when receiving unexpected correspondence from their bank. "Ostrzegamy przed kolejnymi atakami cyberprzestępców" (We warn against new attacks by cybercriminals), Continued emphasis on the importance of directly accessing banking services through the official bank website or the dedicated PKO mobile app is part of the bank’s safety campaign.

Building on this cybersecurity education, the bank has stressed ten fundamental principles of online safety. Recommendations include: checking the authenticity of SMS and notification content, safeguarding personal information, and maintaining strong, unique passwords. They also warn customers not to log onto their banking accounts via unsecured Wi-Fi networks or to connect unknown external drives to their devices.

PKO BP states clearly, "Nawet najbezpieczniejsze rozwiązania nie będą wystarczające, gdy zabraknie uważności" (Even the safest solutions won’t be enough without vigilance). This underlines the notion of customer responsibility alongside the bank's proactive measures against fraud.

While the bank acknowledges the challenges posed by constantly adapting cyber threats, it encourages clients to report any suspicious communications. PKO BP has also introduced the feature “Bezpiecznie w sieci” (Securely online) within its mObywatel application. This function allows users to report malicious websites, suspicious SMS or email messages, and fraud, aiming to bolster digital safety awareness among Polish citizens.

Given the rising tide of phishing attempts, PKO BP customers are urged to stay informed and cautious. The bank remains committed to increasing customer awareness about these scams and implementing measures to protect their financial security. Approach all unsolicited communications with skepticism, and always verify legitimacy before clicking any links or providing any personal information.

By taking these precautions, customers can significantly reduce their risk of becoming victims of cyber fraud, safeguarding both their financial assets and sensitive information.