In a significant development for digital health services in Vietnam, Pharmacity announced on March 21, 2025, a partnership with the Ministry of Public Security to implement electronic authentication services through the VNeID application. The event took place at the prestigious Melia Hotel and saw the attendance of representatives from the C06 Department of the Ministry of Public Security and the Ministry of Health, alongside various media outlets.
This collaboration between Pharmacity and the RAR Center is a milestone in enhancing the safety and convenience of purchasing medicines online. By integrating services, customers can utilize the Pharmacity app and access their medication history securely through VNeID’s electronic authentication system. This app-to-app connection is designed to streamline the buying process, ensuring that users can shop with greater confidence.
Deepanshu Madan, General Director of Pharmacity, emphasized the importance of this partnership in his address at the hotel. He expressed that “We believe this partnership with the RAR Center (C06 Department of the Ministry of Public Security) will create a breakthrough in the healthcare sector, bringing practical benefits to the people. The electronic authentication through VNeID not only helps individuals buy medicine online safely and conveniently but also lays the groundwork for developing other digital health services in the future.”
The VNeID application serves as an electronic identification framework, collecting critical documents like identity cards, driver's licenses, and health insurance information. This integration allows users to handle administrative tasks efficiently and supports a movement towards electronic governance in Vietnam.
From March 17, 2025, the app started enabling residents to register both permanent and temporary residences, making significant strides in bureaucratic reform. To register, users need to log into the VNeID app, select administrative procedures, choose residence registration, create a new request, and furnish relevant details to complete the process.
This design focuses on modern efficiency, further supported by plans to eventually incorporate features with the Electronic Health Book, which would help users maintain digital health records and facilitate quick access to their healthcare histories. The service aims not only to improve safety but also to enhance transparency related to drug sourcing and customer identity verification.
Pharmacity’s integration of VNeID is considered essential not only for the company's customer base but also represents a broader vision of digitizing Vietnam's healthcare ecosystem. By linking administrative and healthcare services in such an innovative way, the initiative promises substantial contributions to society’s growth in terms of efficiency and accountability.
The partnership also signifies a strategic move towards utilizing technology to elevate the customer experience in healthcare. Madan noted, “The integration not only provides convenience for Pharmacity's customers but also represents our commitment to pioneering technological applications to enrich customer experiences.”
With this fresh endeavor, Pharmacity and the Ministry of Public Security signal a commitment to enhancing citizen access to essential health services, curbing the typical barriers presented by traditional bureaucratic methods. This could very well pave the way for a new era of digital healthcare solutions in Vietnam, opening doors to future innovations and better health management.
As digital services intertwine with health management, communities around the country can expect a transformation leading to more efficient systems that ensure both health and administrative needs are met adequately. As more people gravitate towards online healthcare services, the partnership between Pharmacity and the RAR Center could redefine ease of access and consumer rights.
The cooperation's long-term benefits are further highlighted by the comprehensive security involved in the digital transactions facilitated by VNeID. This partnership aims to make online purchasing not only more accessible but also safer, ensuring customers remain informed and protected in their healthcare endeavors.
This advancement marks a significant step in pharmacological fulfillment and enhances how Vietnamese citizens will interact with healthcare offerings in the digital age. By reinforcing the infrastructure that supports digital health records and electronic healthcare transactions, Pharmacity sets the standard for innovation in the pharmacy sector.
Overall, as technology continues to transform key aspects of daily life, Pharmacity's partnership with the Ministry of Public Security is a prime example of how businesses can leverage new digital solutions to meet evolving consumer demands while supporting government initiatives aimed at streamlining services for the populace.
