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Technology
23 December 2024

OpenAI Launches Free AI Phone Feature To Expand Accessibility

New initiatives via WhatsApp and phone services aim to reach broader audiences worldwide.

OpenAI is revolutionizing how users interact with artificial intelligence with its recent expansion of ChatGPT's accessibility through innovative features available via phone and WhatsApp. Now, residents of the United States can call 1-800-CHATGPT to converse with the AI, enjoying up to 15 minutes of free AI interaction each month. This breakthrough not only democratizes AI discussions but also invites those previously hesitant to engage because of technological barriers.

OpenAI's new service employs its Realtime API to allow users to access ChatGPT’s vast knowledge without the need for any prior experience or complicated setups. It marks a significant shift toward making AI approachable for everyday individuals. Meanwhile, for users outside the United States, ChatGPT is also accessible through WhatsApp, allowing global interactions through text messages.

This new offering is part of OpenAI's broader strategy to simplify and broaden access to its services, effectively creating low-cost options for users accustomed to traditional communication methods. Notably, calls to ChatGPT will not contribute to training its models, distinguishing this launch from previous services like Google’s now-defunct GOOG-411, which raised privacy concerns.

It's important to note how this new phone feature opens avenues for engagement, particularly among less tech-savvy demographics. The ease of simply dialing ChatGPT or texting via WhatsApp eliminates the need for complex sign-up processes or familiarity with digital platforms. Users can set this function up even for loved ones who may not be very comfortable with technology—imagine helping your parents or grandparents navigate AI conversations over the holidays!

To use ChatGPT on WhatsApp, users can adapt ChatGPT’s designated phone number (1-800-242-8478) to their contacts and message it from their app immediately. This streamlined process is friendly toward those already using WhatsApp for personal communication, making it more likely they will engage with AI.

For frequent ChatGPT users, the WhatsApp version might feel somewhat basic, as it currently supports only text interactions. Features such as file uploads and image generation will not be available through this format, as they require user accounts. Nevertheless, the simplicity of the WhatsApp version aims to attract newcomers to AI, especially those who primarily access the internet through mobile devices.

OpenAI’s latest communication efforts signal progress toward bridging digital divides, especially for users living in developing regions with limited access to high-speed internet and costly data plans. They are tapping on WhatsApp's popularity, hoping to draw users who stand to benefit most from conversational AI as it becomes even more integrated with their daily communication habits.

"With this launch, OpenAI continues to bridge the gap between technology and accessibility, making conversational AI more reachable than ever," OpenAI states emphatically, reinforcing their commitment to creating technology for everyone.

Given the educational potential of AI, this initiative could significantly alter how communities interact with technology and help reduce the apprehension surrounding AI adoption. It's not just about improving accessibility; it's also about reshaping perceptions of AI as not only sophisticated but also approachable and friendly.

Overall, OpenAI's dual approach—providing free AI access via phone and text messaging—ensures they are meeting users where they are. It's expected this will set off waves of curiosity and utilization, crafting pathways for millions to experience AI firsthand.

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