On March 18, 2025, Agenzia delle Entrate and Agenzia delle Entrate-Riscossione launched a consolidated portal aimed at streamlining access to essential news, services, and tools for citizens. This initiative seeks to enhance the accessibility and usability of government resources, specifically regarding tax and collection services.
The newly introduced homepage acts as a central hub where users can quickly navigate the key functions and relevant information from both agencies. One standout feature of this portal is the innovative appointment booking system, which is designed to facilitate user navigability when seeking the appropriate office for assistance. Through this platform, citizens can easily find the information they need without navigating through multiple websites.
The super homepage provides comprehensive access to crucial content: news updates, measures, deadlines, and valuable links to frequently requested online services. For those looking to interact directly with the agencies, the portal offers links to the reserved areas of both the Agenzia delle Entrate and the Agenzia delle Entrate-Riscossione. This centralized approach aims to reduce time spent on administrative tasks and improve user satisfaction.
Particularly notable is the dedicated section for booking appointments, which stands out prominently on the homepage. This feature guides users through a selection process allowing them to choose amongst different operational topics, whether they prefer a physical appointment at an office or wish to engage via video call. It presents a user-friendly guided pathway aimed at making appointments more accessible for all citizens.
Citizens can opt for one of three booking paths to cater to their specific needs: 'Fiscal Assistance', which pertains to tax-related inquiries; 'Cadastral and Mortgage Assistance', aimed at handling land registry and related topics; and 'Assistance on Payment Slips and Other Collection Acts', which assists with items handled by the collection agency. Each pathway is structured to ensure that users can efficiently find the assistance relevant to their needs.
"This is the link to access the portal: https://www.agenziaentrate.gov.it/portale/", the agencies stated, emphasizing the improved user experience intended with this merger of services.
Overall, the launch of this single portal represents a significant move toward digitizing public services in Italy, offering citizens a streamlined method to access vital information and services. By simplifying the administrative process, the government hopes to foster better relations between itself and the citizens, encouraging more direct engagement through easily navigable online systems. This innovative approach to tax and collection service accessibility not only aligns with contemporary technological trends but also reflects a commitment to transparency and efficiency within government operations.
As this initiative rolls out, stakeholders will be closely monitoring its impact. The expectation is that enhanced accessibility to services will promote greater usage of the resources available, thereby improving the overall experience for citizens when dealing with financial and administrative obligations. Through this unified portal, both Agenzia delle Entrate and Agenzia delle Entrate-Riscossione aim to redefine public service interaction in Italy.
