Netflix is currently grappling with a major global outage, leaving millions of users frustrated and unable to access their favorite content. The disruption began around 2 p.m. EST on April 24, 2025, with users reporting widespread login failures and encountering the error code tvq-rnd-100. This issue has particularly impacted major U.S. cities such as New York, Los Angeles, Boston, Chicago, and Dallas, with reports of similar problems flooding in from the UK, Brazil, Dubai, and beyond, according to DownDetector.
The tvq-rnd-100 error typically indicates a device's inability to connect to Netflix servers, often due to network-related issues. Netflix's help center suggests a few temporary solutions, including restarting devices or routers and re-logging into accounts. However, many users have found that these quick fixes are not effective. Frustrated fans took to social media platform X (formerly Twitter) to express their discontent, especially those in the middle of episodes or eager to stream new releases like the latest season of You.
"I was watching and it just shut down," one user lamented. Another added, "Netflix is down and I can’t finish my show? Fix it!" Some users also reported odd glitches, such as profile mix-ups and sudden shutdowns on multiple devices. As complaints mounted, Netflix customer service pages showed increased wait times as the company worked to resolve the outage.
In a statement addressing the situation, Netflix acknowledged the issue, stating, "While the service is not down in all countries, user reports indicate that some users in certain regions may be experiencing issues." The company has yet to provide an official timeline for when full service will be restored, leaving many users in limbo.
For those struggling with the tvq-rnd-100 error, Netflix offers several troubleshooting steps. Users are advised to test their internet connection, as Netflix requires a minimum of 3 Mbps for standard definition, 5 Mbps for high definition, and 25 Mbps for ultra-high definition streaming. A stable Wi-Fi signal is crucial, and users can enhance reliability by switching to an Ethernet cable or moving closer to their router.
Restarting devices can also help; unplugging streaming devices for a couple of minutes can clear temporary glitches. Users are also encouraged to check for updates to the Netflix app, as outdated versions can lead to compatibility issues triggering the tvq-rnd-100 error.
Additionally, clearing cache and data on devices can be a useful step. For Android devices, users can navigate to Settings > Applications > Netflix > Storage and clear cache or data. On Smart TVs or consoles, similar steps can be taken to clear cache or even reinstall the app, which may require re-entering login credentials.
Checking DNS settings is another recommended step. Users should ensure their DNS settings are correct, and if they’re unsure, contacting their Internet Service Provider (ISP) for guidance may help. It’s also advisable to avoid using VPNs or proxies, as these can interfere with streaming.
For users participating in Netflix testing programs, logging in on a computer and turning off Test Participation in Account Settings may resolve experimental feature glitches. As a last resort, resetting devices to factory settings can clear corrupted data, but this will remove all apps and settings, requiring users to reinstall Netflix afterward.
As the outage unfolded, users across the globe reacted with a mix of frustration and humor. One user from the UK expressed their disappointment about missing the premiere of the new season of You, tweeting, "Anyone else’s Netflix down? I wanted to watch You." Another user reported being abruptly cut off mid-episode, saying, "My Netflix is down and I was in the middle of my episode of You." The global reach of the outage was evident, with users from various countries chiming in on social media to share their experiences.
In addition to Netflix, other platforms faced outages around the same time. DownDetector noted a significant uptick in reports regarding Open AI, particularly affecting Chat GPT, as users encountered 'Failed to load subscription' error messages. The app Instacart also reported issues, impacting users across the U.S. attempting to complete their grocery shopping.
Online disruptions due to technical errors or high traffic volumes are not uncommon, but the timing of this Netflix outage, coinciding with the premiere of a highly anticipated series, has amplified user frustration. As millions await updates from Netflix, many are left wondering when they will be able to binge-watch their favorite shows once again.
In summary, Netflix’s current outage is a stark reminder of the reliance many have on streaming services for entertainment. As users continue to seek solutions and express their frustrations online, Netflix faces the challenge of restoring service and regaining customer trust.
