Nequi, the digital banking platform created by Bancolombia, is set to undergo a significant system update that will temporarily suspend its services. This maintenance is scheduled for Monday, April 21, 2025, between 1:30 a.m. and 2:00 a.m., during which users will not be able to access the application or perform transactions.
As of March 2025, Nequi boasts over 21 million users in Colombia, making it one of the most widely used financial applications in the country. The platform has gained popularity for its user-friendly services, which include money transfers, bill payments, and even access to digital credit, with loans exceeding $80,000 million. This growth reflects Nequi's commitment to enhancing user experience and providing accessible financial services.
In a message to its users, Nequi emphasized that the upcoming update is routine and essential for optimizing the platform's operational design and correcting any identified programming flaws. "In Nequi, we are always improving to make it easy for you to manage your money. Therefore, on Monday, April 21, between 1:30 a.m. and 2:00 a.m., we will update the app, and during this time, you will not be able to access it. These activities are routine and help us improve for you," the company stated.
During the update, users may experience difficulties accessing the app or completing transactions. While the interruption is expected to last about 30 minutes, Nequi advises customers to take precautions and conduct any necessary transactions in advance, especially if they plan to use the service during the early hours of Monday.
Nequi's rapid growth in the Colombian market is notable. The platform not only facilitates everyday transactions but also offers a streamlined process for obtaining credit, which has been particularly beneficial for individuals who face barriers to accessing traditional banking services. With its innovative approach, Nequi has surpassed 80,000 million pesos in approved loans, making significant strides in financial inclusion.
Furthermore, Nequi is collaborating with Cibest, a project aimed at creating a broader and more reliable network for businesses and users. This initiative seeks to enhance interoperability among various financial entities and digital platforms, paving the way for smoother transactions across the board.
In addition to the update, Nequi has heightened its focus on security, particularly in light of increasing reports of digital scams. The platform has shared essential tips to help users avoid falling victim to fraudulent activities. For instance, Nequi warns users about fake applications that mimic its interface and can trick users into believing they have completed transactions that never occurred.
To combat these scams, Nequi has introduced a feature called the "QR Verifier," which allows users to verify the authenticity of payment receipts. This tool can be used even by individuals who do not have a Nequi account. Users simply need to open the app, select the dollar sign icon, choose the "Verify a Payment" option, and scan the QR code on the receipt. This straightforward process helps ensure that payments are legitimate.
As digital fraud attempts have surged by 134% between 2019 and 2021, according to a report by TransUnion, the need for such security measures has become increasingly urgent. More than 40% of Colombians have reported financial losses due to digital scams, highlighting the critical importance of vigilance and robust security protocols within financial applications.
Nequi continues to emphasize its commitment to user safety through regular updates and proactive communication. Users are encouraged to stay informed via Nequi's official channels, including its website and verified social media accounts, where updates and security alerts are regularly posted.
As the digital landscape evolves, Nequi's ongoing updates and security enhancements are vital in maintaining trust and efficiency in the financial sector. With the upcoming system update, the platform aims not only to improve functionality but also to reinforce its position as a leader in Colombia's digital banking market.
In a country where digital wallets are becoming increasingly prevalent, Nequi's proactive approach to service improvement and user security is essential for maintaining its competitive edge. As the platform gears up for its next chapter, users can expect a more efficient and secure experience that aligns with their growing financial needs.
