Musee Platinum, a major hair removal salon in Japan, announced it will temporarily close all its stores from March 22, 2025, to April 20, 2025. This move has raised concerns and uncertainty among the salon’s extensive customer base and its more than 3,000 employees.
The official announcement was made on March 21, 2025, via the company’s website, citing the need for a smooth transition to a new management system supported by financial backing from a leading domestic company. As part of this restructuring, Musee Platinum aims to improve both its financial status and operational efficiency.
“We are deeply sorry for the sudden announcement and the significant inconvenience this may cause our valued customers,” the company stated. After reopening, the staff will strive to deliver improved service under the new system.
The salon previously underwent a management change in February, which began amid rumors of financial instability. There were reports of employees facing delayed salary payments, with some claiming that they had not received their full wages for months. A former employee expressed feelings of betrayal due to unpaid salaries, stating, “I haven’t received my payment since last November and only 30% of my January salary came through. It’s incredibly frustrating.”
As these issues surfaced, social media began buzzing with anxiety from clients who expressed doubts regarding their appointments. Comments such as “I received a cancellation notice out of the blue” and “Is Musee going bankrupt?” flooded platforms, amplifying public fears.
In response to these employee frustrations, Musee Platinum acknowledged the delays were linked to the previous management failing to meet their social insurance premium obligations. The company relayed that a limitation on income was imposed due to these financial issues, which ultimately affected the business’s ability to pay employees.
Moreover, MPH Co., Ltd., the operating company behind Musee, emphasized it has been working with legal advisors to ensure all changes related to shareholders and officers are conducted properly. This includes taking a firm stance against misinformation and ensuring operational integrity during the transition period.
Reports indicate that the decision for the temporary shutdown may also stem from growing unrest among employees. Many have expressed their dissatisfaction about the ongoing issues surrounding salary payments. One employee stated on social media, “All employees are owed approximately 500,000 yen in unpaid wages. We have been working voluntarily amid this whole crisis but have reached our limit.”
The salon announced that during the closure, they would focus on necessary measures to enhance customer service, including staff training and maintenance of equipment. Musee also promoted a plan to extend existing contracts for clients for up to six months as a compensation gesture.
The abrupt closure has drawn considerable attention to the challenges faced by Musee Platinum, which operates over 160 stores across Japan. The upcoming restructuring is portrayed as vital for not only stabilizing the company’s operations but also for ensuring long-term growth in its aesthetic services under new management support.
The company’s commitment to improving its financial and operational status is reflected in its statements, assuring customers of their dedication to enhancing service quality post-reopening. Musee is aiming to regain customer trust during what has been a challenging period in its operational history.
As these developments unfold, clients and employees alike are left anxiously awaiting the result of the impending management transition. The next few weeks will be critical for Musee Platinum as it strives to turn a corner and reassure patrons of its commitment to provide exemplary hair removal services in the future.
