The mObywatel application, pivotal for digitizing various public services for Polish citizens, is set to introduce several noteworthy updates and new features aimed at enhancing user experience and efficiency.
Among the impending features is mStłuczka, initially scheduled for release at the end of 2024 but now pushed to mid-2025. This feature aims to simplify the process of reporting road accidents by allowing drivers to fill out incident reports, exchange statements with other participants, and send documentation directly to their insurance companies, all via smartphone. Users must update their mObywatel app by February 25, or risk losing access to it and important documents such as their digital ID and driver's license.
Updating the mObywatel app is straightforward, similar to updating any other smartphone app. Android users can navigate to the Google Play Store, and iOS users can access the App Store, search for the mObywatel app, and select the update option if available. This quick and simple procedure is highly recommended to retain access to all app functionalities.
Beyond mStłuczka, the upcoming update will also introduce enhancements to the trusted profile within the app, enabling users to manage notifications more conveniently. Users can now adjust their notification settings under the 'More' section, allowing for personalized communication from their trusted profile when logged onto pz.gov.pl.
The business sector will also benefit from the update with improvements to the Firma module. New business classification codes have been integrated, facilitating easier management of entrepreneurship data for users. This focus on enhancing business operations is part of the wider strategy to develop digital services accessible through the mObywatel platform.
The Ministerstwo Cyfryzacji (Ministry of Digitization) is laying out plans for the future growth of the mObywatel application, with aspirations to introduce new digital assistant features, including chatbots to ease navigation and provide information about public services. Additional functionalities, including new IDs for people with disabilities and enhancements related to e-payments and the Firma module, are also on the horizon. The ministry aims to roll out up to 200 new services through mObywatel over the next few years.
Securing nearly 200 million zł for the development of mObywatel, the Centro Projektów Polska Cyfrowa has highlighted the significance of these upgrades as bolstering awareness and accessibility of e-services among citizens. This investment is part of the broader governmental initiative to digitalize public services and facilitate modern, convenient access for all Polish citizens. The news confirms the continued evolution of mObywatel, ensuring it remains one of the most useful tools for addressing administrative needs efficiently and effectively.
While some concerns have arisen about potential misuse of the application, particularly with incidents involving fake versions of the app, there is optimism and reassurance from authorities about implementing effective verification systems to combat such issues.
Overall, as mObywatel continues to develop, it stands poised to significantly improve how individuals interact with governmental services, providing both convenience and modern solutions to everyday tasks and responsibilities.