On February 27, 2025, commuters using the Mexico City Metro system faced significant disruptions, particularly affecting Line 3, which operates from Indios Verdes to Universidad. Reports indicated delays of up to 10 minutes, causing frustration among users as they attempted to make their daily commutes.
Official updates from the Metro’s social media channels indicated general waiting times of between 5 and 7 minutes across all lines. But many users felt these figures were misleading. Passengers reported longer-than-expected delays, particularly on Line 3. One commuter expressed their dissatisfaction, stating, "Line 3 heading to Indios Verdes, as usual, is slow, stopping at every station. They always say there's high user traffic, but the cars seem to have plenty of empty space. From Zapata to Etiopia, we are stuck for over 10 minutes!" This sentiment of sluggishness was echoed by many others across various lines.
Further complicarting the situation were disruptions reported on Line A, running from Pantitlán to La Paz, attributed to track inspections. Observations indicated services significantly lagged behind schedule, with reports of passengers unable to leave stations such as Mixcoac due to cumulative delays. Similarly, Line 7, connecting El Rosario to Barranca del Muerto, also reported delays.
Disruption was prevalent across the network, affecting Lines 1, 2, 3, 5, 7, 8, 9, B, and 12. Multiple users took to social media platforms to voice complaints about inconsistencies between officially reported wait times and their actual experiences, calling for Metro authorities to address the service gaps.
Users attempting to utilize Line 2 observed slow delays. One transit worker noted, "Line 2 toward Cuatro Caminos is moving very slowly. We're implementing safety measures with no rain. This isn't just about high passenger volume; something is off. " Others raised concerns over recurring issues with Line 12, citing trains frequently stopping at stations. A user mentioned, "Line 12 toward Mixcoac has been making base at the station San Andrés Tomatlán, approximately 5 minutes paused. This is unacceptable!"
The most serious issue arose when the service on Line 3 was briefly halted following an incident at Guerrero station. Authorities indicated the service was suspended temporarily due to emergency operations following the reported incident of someone having jumped onto the tracks. STC personnel were deployed, and users were evacuated as rescue operations were initiated. A spokesperson for the Metro provided updates, stating, "Circulation resumed on Line 3 after the operations concluded. All stations are now operational. Thanks for your patience."
Despite the resumption of services on Line 3, users reported still facing delays. One frustrated passenger remarked, "Line B has only advanced two stations after 10 minutes, and the pacing is terrible!" While officials from the Metro stated there were no technical failures on Line B, they acknowledged the passenger volume was higher than usual, recommending users to plan their journeys with more time.
This series of setbacks and frustrations marks another day of struggle for the millions of commuters utilizing the Metro system, the backbone of public transport for Mexico City, established more than fifty years ago to cater to its vast population. On days like February 27th, commuters can only hope the service improves and delays become less frequent.
Metro observers note this is not the first time slowdowns have plagued Line 3. Over the past months, numerous passengers have reported experiencing delays leading to undue hardships on their travel schedules. Public opinion reflects growing impatience; commuters demand reliable service and clear communication from Metro management.
City officials, including Clara Brugada, head of the Mexico City government, have previously acknowledged the need for urgent upgrades to various metro lines as part of modernization efforts to prevent such service interruptions. Investments have been made to improve service, particularly on the Line A route, seen as a priority by city officials. These improvements may help minimize such disruptions. Meanwhile, commuters can expect to face another day of uncertainty and frustration as they navigate the congested and imperfect Metro system.