The Digital Police Station of the Civil Police of Mato Grosso has made significant strides since its launch, validating 1,300 occurrences registered online by the public. Operating entirely online, this innovative service has garnered nearly 10,000 accesses since its inception, averaging one police report submitted every 12 minutes.
According to Fábio Arruda, the Coordinator of Information Technology at PJC, the platform's launch has stimulated widespread public interest. "Desde o lançamento do portal, a população tem demonstrado interesse em conhecer os serviços digitais disponíveis na plataforma. Muitos cidadãos iniciaram o registro de boletins de ocorrência, porém, não os concluíram, possivelmente devido ao caráter exploratório do acesso, com o intuito de conhecer as funcionalidades do sistema," Arruda stated. Essentially, many users began the process of reporting but did not finish, reflecting both curiosity and the need for clearer instructions.
A key goal of the Digital Police Station is to broaden accessibility to police services, making the process of registering occurrences more efficient for citizens. The platform not only facilitates the reporting of incidents but also offers various online services, including vehicle checks, requests for protective measures, and reports of missing persons.
This shift toward the digitalization of police services aligns with technological advancements and aims to reduce wait times at physical police stations, particularly benefiting residents located far from urban centers. "A delegacia digital atende à demanda do cidadão por eficiência," emphasized Daniela Maidel, the General Delegate of the Polícia Civil.
The Digital Police Station was developed internally by the Coordenadoria de Tecnologia da Informação with no external costs, showcasing the department's commitment to innovation without financial burden on taxpayers.
Accessing the portal requires secure logins through either gov.br or mt.login, which helps prevent fraud and ensures the safety of users. Once initiated, applicants do not need to call any hotline for validation; they simply await the completion of their reports.
Reports are finalized and sent to the user's email within two hours, coupled with a protocol number for tracking purposes. This timeframe allows police personnel to verify the submitted information, filter it as per the occurrence type, and determine if additional details are needed for report completion.
For anyone interested or needing to utilize the Digital Police Station, it's accessible at delegaciadigital.pjc.mt.gov.br. Overall, it marks substantial progress toward modernizing public safety interactions and enhancing community engagement with law enforcement.
