The Ministry of Digital Development of the Kyrgyz Republic has announced an exciting expansion of digital services available through the Tunduk mobile application. This initiative aims to streamline access to essential documents for citizens, making it easier than ever to obtain vital information without the need for physical visits to institutions.
As of now, users of the Tunduk app can receive two new types of certificates in electronic form: a certificate confirming whether an individual is registered with a psychiatrist and a certificate confirming the same for narcological services. These additions come on the heels of a previous successful implementation that allowed citizens to obtain a certificate of the presence or absence of a criminal record, which has proven to be one of the most sought-after services among users.
The Ministry emphasizes that all certificates are issued digitally, meaning there’s no need for citizens to make in-person visits to relevant institutions. This digital convenience allows users to access these documents 24/7 via their smartphones, ensuring that they can obtain necessary paperwork whenever they need it. Moreover, these digital certificates carry full legal validity and must be accepted by state and municipal bodies without the requirement for paper copies.
In a significant move towards modernization, the Kyrgyz government has initiated a phased abandonment of paper certificates and other documents that can be accessed through the Tunduk system. Starting April 14, 2025, this transition began in the capital city of Bishkek and the southern city of Osh, with plans to extend it nationwide by May 1, 2025. State bodies and local self-government institutions will cease issuing paper certificates and extracts if the required data is available through the Tunduk mobile application.
However, there are exceptions to this new policy. Citizens over the age of 50, those belonging to socially vulnerable categories, and individuals who require documents for use outside of Kyrgyzstan will still be able to request paper copies. Additionally, from June 1, 2025, authorities will not be allowed to demand paper documents or copies from citizens and organizations when the information is already accessible in the Tunduk system. The only exception to this rule would be in cases where there is technical unavailability of the system.
This digital transformation is a part of a broader effort by the Kyrgyz government to enhance public service efficiency and accessibility. By leveraging technology, the Ministry of Digital Development aims to reduce bureaucratic hurdles and make essential services more user-friendly for the population.
As the Tunduk app continues to evolve, it is expected to incorporate even more services in the future, further simplifying the way citizens interact with government entities. The Ministry encourages all citizens to take advantage of these new digital services and stay informed about future updates to the Tunduk application.
In summary, the expansion of digital services via the Tunduk app marks a significant step forward in modernizing public service delivery in Kyrgyzstan. With the ability to obtain critical certificates electronically, citizens can enjoy greater convenience and efficiency in accessing important information.
