On April 4, 2025, Kiwoom Securities faced significant delays in executing stock trading orders through its mobile trading system right after the market opened. This incident marked the second consecutive day of trading disruptions, as the company had also experienced similar issues the previous day, April 3, 2025.
As the trading session commenced at 9 AM, customers reported that orders placed through Kiwoom's Home Trading System (HTS) and Mobile Trading System (MTS) were not being executed properly. In response to the growing frustration, Kiwoom Securities issued a notice to its customers, acknowledging the problem and extending apologies for the inconvenience. "Currently, some order processing is not running smoothly," the company stated, urging customers to verify their orders through the 'unexecuted' or 'execution confirmation' screens.
The complications began on April 3, 2025, when a surge in trading volume led to system errors that caused order backlogs. Customers were unable to buy or sell stocks for about an hour as the company worked to resolve the issue. Despite efforts to identify the root cause of these disruptions, Kiwoom Securities has yet to pinpoint the exact reason for the technical failures.
Customer dissatisfaction has been mounting as the system malfunction continues to hinder trading activities. Complaints flooding in on Kiwoom's customer bulletin board include remarks like, "Just like yesterday, orders are not going through," and "I still can't sell today." These sentiments reflect the frustration of investors who rely on timely transactions, especially during volatile market conditions.
In an effort to address the grievances of affected customers, Kiwoom Securities has announced plans to provide compensation based on log records for those who experienced trading delays. The company stated, "We are taking swift action to restore the system and provide appropriate compensation to our customers who faced inconveniences due to the trading delays." This commitment to customer service comes at a critical time, as investors are already on edge due to market fluctuations.
Market analysts have noted that technical glitches such as these can have broader implications for investor confidence. As trading platforms play a crucial role in the financial ecosystem, any disruption can lead to significant losses for investors who are unable to execute trades at crucial moments. The recurrence of such issues raises questions about the reliability of trading systems and the measures in place to prevent further occurrences.
In summary, Kiwoom Securities' ongoing struggles with its trading systems have highlighted the vulnerabilities inherent in digital trading platforms. As the company continues to investigate the causes of these delays, customers are left hoping for a swift resolution to restore their confidence in the platform.
