KB Kookmin Bank has announced an expansion of its application channel for the 'Non-face-to-face Financial Accident Liability Sharing System' from traditional branch locations to internet banking, effective April 25, 2025.
This innovative system aims to provide a fair determination of liability between the bank and customers in cases of financial accidents occurring during non-face-to-face transactions, thereby facilitating compensation for customer damages.
With the recent channel expansion, customers can now apply for the liability sharing system using a KB Kookmin certificate, financial certificate, or joint certificate. Furthermore, they can monitor the real-time progress of their applications through the internet banking platform, significantly enhancing customer convenience.
A representative from KB Kookmin Bank stated, "We will analyze service usage patterns and application numbers to consider introducing this service to KB Star Banking in the future. We are committed to actively responding to financial accident prevention and damage support as part of our social responsibility." This statement underscores the bank's dedication to improving customer service and addressing the growing concerns surrounding financial fraud.
The introduction of this service marks a significant step forward in how banks handle non-face-to-face transactions, which have surged in popularity, especially in the wake of the COVID-19 pandemic. As more consumers turn to online banking, the potential for financial accidents increases, making it essential for banks to have robust systems in place to protect their customers.
Previously, customers could only apply for the liability sharing system in person at bank branches. The shift to internet banking not only streamlines the application process but also aligns with the modern banking trend of digitalization, making financial services more accessible to a broader audience.
In addition to the liability sharing system, KB Kookmin Bank is also proactive in preventing financial fraud through various initiatives. The bank collaborates with the National Police Agency to operate the 'KB Kookmin Jikimi Award' program for the third consecutive year. This initiative recognizes and rewards citizens who help prevent financial fraud and mitigate damages.
Each year, ten individuals are selected for their contributions and awarded a 'KB Kookmin Jikimi Award' certificate, a commendation from the National Police Agency Commissioner, and a cash prize of 1 million won. This program not only incentivizes community involvement but also highlights the importance of collective efforts in combating financial fraud.
As financial fraud continues to be a pressing issue, KB Kookmin Bank's efforts to enhance customer protection and promote awareness are commendable. The bank's initiatives reflect a growing recognition of the need for accountability in the digital banking landscape.
In conclusion, the expansion of the application channel for the 'Non-face-to-face Financial Accident Liability Sharing System' to internet banking represents a significant advancement in customer service and fraud prevention. KB Kookmin Bank's commitment to adapting to the evolving needs of its customers while ensuring their safety in financial transactions is a model for other banks to follow.
