The head of Kazakhstan's Ministry of Digital Development, Zhaslan Madiev, has addressed the recent failure of the eGov system that occurred on April 1, 2025. This incident was marked by an unprecedented influx of over a million requests within a single hour, which ultimately led to the system's crash.
Madiev explained that the surge was due to an extraordinary load on the infrastructure, stating, "People simultaneously tried to submit applications, access the system, which caused an extremely high number of requests." This overwhelming demand resulted in significant difficulties for users attempting to navigate the eGov portal.
In light of the situation, Madiev expressed his understanding of the inconveniences faced by citizens. He assured the public that specialists were quick to respond to the technical issues. "The team literally started working at night to stabilize the process," he noted, emphasizing the commitment to resolving the problems as swiftly as possible.
Despite the challenges, Madiev clarified that most of eGov's functions remained operational during the incident. He stated, "All other functions of eGov were available and remain available. Everything that depends on the MCCIA and the eGov infrastructure has been restored at this moment." This assurance aimed to alleviate some concerns among users who rely on the platform for various services.
Moving forward, the minister indicated that the government is already planning significant changes to the architecture of the electronic government system. These modifications will include a modernization of the eGov application and updates to the electronic government gateway. Madiev explained, "This will allow the system to withstand increased loads and not become a bottleneck."
Madiev also highlighted that such failures are not expected to become a regular occurrence. He stated, "We see these as rare situations," aiming to instill confidence in the reliability of the eGov system. The ministry's proactive approach to addressing the underlying infrastructure challenges is intended to prevent similar issues in the future.
The eGov system, which serves as a digital government platform for citizens in Kazakhstan, has been pivotal in facilitating various administrative processes. The recent technical failures, however, have raised questions about its capacity to handle high traffic volumes, particularly during peak usage times.
As the government continues to enhance the eGov system, it remains crucial for the ministry to ensure that the infrastructure can support the growing demands of users. The commitment to modernization reflects an understanding of the need for a robust digital government framework that can adapt to the needs of its citizens.
In summary, the recent eGov system failure serves as a wake-up call for the Ministry of Digital Development to prioritize infrastructure improvements. With a clear plan in place to modernize the system, officials hope to restore public confidence and streamline the digital experience for all users in Kazakhstan.
