NEW JERSEY (PIX11) — Did you open your FanDuel app and panic when you noticed there was nothing in your balance? Over a thousand users reported outages on Downdetector Sunday evening. FanDuel Customer Support confirmed on X (formerly Twitter) on January 28, 2025, at around 5 PM ET, stating users in New Jersey were dealing with issues related to balance display and access to the Sportsbook page. The customer support account ensured users they were working to resolve the issue and would provide updates as they became available.
While the Eagles were dominating their NFC Championship game with a 55-23 victory over the Washington Commanders, sports fans trying to place bets faced significant hurdles. Many logged onto the app or website only to be greeted by an error page stating, “Sorry, we’re temporarily unavailable.” The outage, which FanDuel confirmed began before halftime, sent ripples of dissatisfaction among bettors who were not able to manage their bets during this pivotal moment.
FanDuel reported delays even after the second half commenced, insisting they had not yet resolved the technical difficulties. Frustration quickly mounted as bettors realized the impact on their betting strategies—many users rely on real-time access to cash out early on their bets, especially when backing teams like the Eagles.
One user expressed outrage, stating, “Let me guess, the app will start working just in time for you to suspend cashing out.” Another chimed in, exclaiming, “How convenient at a time which would probably be good to cash out if you’re ahead like me but the website suddenly goes down. FanDuel is looking shady as hell right now.”
The dissatisfaction didn’t stop there. Notable X user @incarceratedbob, who boasts nearly 150,000 followers, accused FanDuel of deliberately shutting down the site due to promotional activities. This sentiment was echoed among users on the platform, who suggested bettors deserved some form of compensation for the timing of the outage.
“Everyone who placed a bet today should be refunded if the bets are unsuccessful,” claimed another social media user, who tagged state and national government officials, calling the service “scammers.” Reaction from the public ranged from disbelief to anger. “Unbelievable,” someone tweeted. “One of the biggest gambling days of the year and you can’t even get on the app.”
Many users were left pondering the reliability of FanDuel's services. “Seriously how and why does this happen? We can’t get our cash out. There has to be a way. I guess go to a different place is all we can do,” another user admitted, highlighting the alternatives some bettors are considering.
The stakes were high as the NFL playoffs captured millions of fans’ attention. With the Super Bowl now looming, issues with FanDuel's app during such key moments raise concerns over customer trust and technology reliability.
FanDuel, which prides itself on being at the forefront of the sports betting market, has faced challenges before, but this latest outage occurs at a particularly sensitive time. Bettors and sports fans alike expect seamless interaction on such significant days. Their experience during this high-stakes period may lead to longer-lasting reputational damage, particularly if the outage doesn’t lead to substantial accountability from the betting platform.
Despite efforts from FanDuel to address user issues, the complainants remain vocal about their dissatisfaction. With stakes of this magnitude, both monetarily and emotionally for fans, maintaining confidence through reliable service is pivotal.
For now, bettors are left hoping for quick resolutions and clearer communication from FanDuel, especially as the Super Bowl approaches.