In a proactive move ahead of the Eid al-Fitr celebrations, the Ministry of Tourism and Antiquities in Egypt has established operations teams from its central administration of tourism companies. These teams will operate around the clock until the end of the holiday, focusing on receiving inquiries, complaints, and observations from both Egyptian citizens and foreign tourists. The initiative aims to address any issues that may arise during the holiday period, ensuring a smooth and enjoyable experience for all visitors.
According to a statement from the ministry, these operations teams will also monitor the return of Egyptian pilgrims from Saudi Arabia, ensuring their safety as they make their way back home. Samia Sami, the Assistant Minister of Tourism and Antiquities for Tourism Companies Affairs, emphasized the ministry's commitment to maintaining high standards of service in the tourism sector. "We are dedicated to ensuring that tourism companies adhere to approved programs and provide quality services to all tourists," she stated.
The ministry has ramped up its efforts to ensure compliance with health and safety regulations across all hotel and tourism facilities. This includes intensive inspections of hotels, resorts, and bazaars in key tourist areas such as Cairo, Giza, and other popular destinations. The aim is to ensure that all establishments are following the necessary guidelines to provide a safe environment for visitors.
To facilitate communication, the ministry has made several channels available for tourists and citizens to express their concerns or seek assistance. Complaints can be submitted through the unified government complaints portal or via the ministry's dedicated hotline at (19654), which operates 24/7. Additionally, citizens can reach the operations team by phone at 01550008630 or through email at [email protected].
In light of these developments, the Ministry of Tourism and Antiquities is urging all citizens and tourists to rely on licensed tourism programs organized by accredited companies. This is crucial for ensuring the safety and rights of visitors, as well as supporting the integrity of the Egyptian tourism industry. The ministry encourages tourists to verify the legitimacy of any programs before making commitments, promoting a safer travel experience.
The establishment of these operations teams reflects the ministry's ongoing efforts to enhance the quality of services provided to visitors. By closely monitoring the tourism landscape during the busy holiday period, the ministry aims to address any issues promptly and effectively, ensuring a positive experience for all.
As the Eid holiday approaches, the ministry's commitment to maintaining high standards in the tourism sector is evident. With the formation of these operations teams, the ministry is taking significant steps to ensure that both Egyptian citizens and foreign tourists can enjoy a safe and enjoyable holiday experience.
