In a major move towards digitalization, Ayaz Baetov, the Minister of Justice, announced that citizens aged up to 50 who are capable of using the Tunduk application will no longer receive paper certificates. This decision, made public during a briefing focused on debureaucratization, aims to streamline administrative processes and enhance digital integration within government services.
“This may come as a shock to the citizens, but how else can we transition to digitization?” Baetov questioned, highlighting the necessity of embracing technological advancements to reduce bureaucracy. The announcement signals a shift in how government services will be delivered, as citizens increasingly rely on digital platforms for official documents.
In conjunction with this new measure, the Minister indicated that the need for various certificates to be requested from one governmental body to another will also be abolished. By simplifying these processes, the government aims to reduce the workload on both the citizens and the administrative systems.
This move is not isolated; it resonates with ongoing reforms across the region where authorities are actively working towards creating a more efficient government structure. The introduction of the Tunduk application, which facilitates access to public services digitally, has been significantly beneficial for many. Citizens can access important services directly from their devices, eliminating the need for physical trips to government offices, and thereby enhancing overall convenience.
Meanwhile, in Bronnitsy, located in the Moscow region, a similar initiative has emerged. Citizens can now obtain 25 different types of certificates from military commissariats by submitting just one application. This streamlined process is available to not only active and reserve military personnel but also their spouses, children, widows, and guardians.
The service is provided free of charge and ensures that applicants receive their documents within one working day. To use this service, individuals must visit the regional portal or use the Dobrodel application, log in through the Unified System of Identification and Authentication (ESIA), and select the “Complex of Services for Military Commissariat Certificates” section. After filling out the online form and attaching the necessary documents, they can select their respective military commissariat and request their required certificates directly from the list provided.
The Bronnitsy initiative mirrors the justice ministry’s goals of reducing bureaucratic red tape and enhancing digital access to vital services. By allowing various documents to be accessed through a single application, both initiatives demonstrate a significant step towards modernization and improved public service access.
In this context, both Baetov’s announcement and the Bronnitsy service showcase a broader governmental objective of utilizing technology to streamline administrative processes and better serve their respective citizens. As digital platforms become more prevalent, it appears that such transformations will continue across multiple sectors, shaping not only how services are delivered but also the overall experience for citizens interacting with government.
