In a significant move to enhance passenger convenience, Delhi International Airport Limited (DIAL) has initiated trials for a new baggage transfer system aimed at easing the transition for connecting passengers between Terminal 3 (T3) and Terminal 1 (T1) at Indira Gandhi International Airport (IGIA). This innovative approach is designed to alleviate the burden on travelers who currently must navigate a cumbersome process of carrying their luggage between terminals.
As it stands, international travelers arriving at T3 must complete immigration and customs clearance before checking in their baggage again for connecting flights at T1. This often leads to a frustrating experience, particularly given the 7-kilometer distance between the two terminals, which is not currently serviced by an air train. With T1 set to fully operational next week, DIAL's new system aims to streamline this process.
According to DIAL CEO Videh Kumar Jaipuriar, the trials are focused on ensuring that some of the baggage for connecting passengers is transferred on the airside without the need for them to physically carry it. "DIAL is conducting trials for smooth transfer of baggage from T3 to T1 for connecting passengers arriving from international destinations," Jaipuriar stated on April 11, 2025. Once implemented, passengers can drop their baggage at T3, and the airline will handle the transfer to T1.
Jaipuriar emphasized the importance of this initiative, noting that it will significantly reduce the hassle for passengers. "Once the new system is in place, post customs clearance, passengers will not have to carry baggage to T1. They can drop the baggage at T3, and the airline concerned will transfer it to T1 through the airside," he added.
In addition to the baggage transfer trials, DIAL has committed to ensuring that passengers can complete their transfers from T1 to T3 within a 120-minute window. This commitment is crucial as the demand for connecting flights is expected to rise, particularly with the expansion plans of major airlines like the Air India group and IndiGo.
Furthermore, the airport is preparing for a significant increase in international traffic, currently handling over 20 million international passengers annually, of which 5.5 million are connecting. This increase is attributed to the growing international network plans of its primary carriers, which include both Air India and IndiGo.
As part of its broader strategy, DIAL aims to position IGIA as India's first "global gateway" hub within the next one to two years. Currently, the airport connects to 70 international destinations, including nine in North America and 18 in Europe, with 280 weekly flights to these regions. Jaipuriar noted, "We have more than 260 weekly frequencies to North America and Europe, surpassing Singapore Changi's current offerings. We are also looking to expand connectivity with the Asia Pacific region, including Australia and New Zealand, for which an MoU has been signed with Auckland Airport."
In light of these developments, DIAL is also addressing infrastructure challenges. The main runway, which has been closed for upgrades to the instrument landing system (ILS), is expected to be operational by September 2025, ahead of the dense fog season. Once completed, both ends of the runway will be CAT III compliant, allowing for landings in low visibility conditions.
In the interim, as Terminal 2 undergoes maintenance starting April 14, 2025, all flights currently operating from T2 will shift to T1 until further notice. This operational shift is expected to increase the volume of connecting traffic at T1, highlighting the necessity of the new baggage transfer system.
Moreover, DIAL is collaborating with the Delhi Metro Rail Corporation (DMRC) to enhance check-in facilities at metro stations, currently available at New Delhi and Shivaji Stadium metro stations. This initiative aims to improve the overall passenger experience and facilitate smoother transitions between the metro and airport terminals.
As part of ongoing efforts to enhance security and streamline passenger processing, DIAL is also testing full-body scanners that could potentially reduce frisking time. Jaipuriar mentioned, "We are working closely with security regulators to implement newer technologies, including CTX machines, which will expedite hand baggage screening."
With these initiatives, DIAL is taking significant steps to improve the travel experience for passengers at IGIA. The airport's commitment to innovation and customer service reflects its ambition to become a leading global aviation hub.
