Gregg Wallace has faced significant backlash from customers concerning his healthy-eat website, following numerous complaints about poor customer service and refund issues. The 60-year-old TV chef, who recently stepped down as co-host of MasterChef, initially launched the fitness site back in 2020 after impressively losing five stone "without going on a diet." Since then, he has rebranded it as GreggWallace.health, promoting what it describes as "sustainable lifestyle changes."
The website proudly states: "Our platform is a testimony to the belief they wellness shouldn’t be a struggle. With over 450 nutritious recipes, insights from health specialists, and a vibrant community, we’ve created a sanctuary for those looking to transform their lives." While many users have found value in the offerings, the emergence of complaints about automatic subscription renewals has raised concerns among other customers who report difficulties managing their membership.
Following the wave of dissatisfaction, the spokesperson for Wallace’s health initiative responds by asserting, "The membership renewal policy is very clear and we send out reminder notices by email before any money is taken. Anyone who feels they’ve been incorrectly charged should contact us, and we’ll be happy to resolve the situation." They emphasized: "Gregg Wallace Health has helped many people, with thousands of members now leading happier and healthier lives."
Users of the site can opt for either monthly, six-monthly, or annual subscription plans, with the annual membership priced at £89.99, which claims subscribers have the ability to "cancel anytime." Nevertheless, several disgruntled customers allege they have been unable to cancel their memberships, encountering significant hurdles trying to obtain refunds.
One particularly frustrated Trustpilot user stated: "Getting no reply on [their] email for a refund. Customer service terrible and would not recommend them." Another wrote, "Renewed my membership and took the money without any warning, tried to resolve amicably many times but the customer service was horrific and unprofessional." Numerous reviews echoed similar concerns, with customers demanding refunds for the unauthorized membership charges.
On the other hand, it’s worth noting not all feedback has been negative. Some customers praise the services they received. For example, one satisfied user shared: "A first class service all round, plus the support of others in the group is phenomenal." Another enthused, "So much choice of wonderful food, easy to use website and unrivalled support. This plan is so easy to follow and really works."
Another member mentioned, "I joined late June this year, after trying so many 'fad' diets and them not working. I am glad I did; this is the life-changing plan I needed to kickstart me onto the road for a healthier lifestyle."
Further complicate these issues are the site's refund policies, which clarify there is a "freemium version" allowing users to preview the platform before committing financially, yet also states clearly: "Refunds are not provided once you have accessed our full intellectual property." The site explains membership can be canceled; still, due to the immediate access provided to its extensive resources, these services are not subject to the standard cooling-off period.
This wave of criticism for Wallace’s health website arrives on the heels of his recent departure from MasterChef, where he had co-hosted with John Torode since 2005. His exit was officially announced last November amid troubling allegations of sexual misconduct involving 13 women over 17 years, covering claims made by high-profile names like Kirsty Wark and Ulrika Jonsson. These allegations detail inappropriate sexual jokes, requests for personal contact information from female production team members, and claims of undressing too closely to women on set.
Wallace's representatives have been quick to issue denials against these allegations, asserting it is "entirely false" to suggest he engages in any form of sexually harassing behavior. The challenging environment surrounding the presenter raises questions about the overall management of his new venture.
While some report good experiences with GreggWallace.health, the complaints and negative reviews highlight the need for improved customer service as the site navigates these tumultuous waters following Wallace's exit from television and the accompanying controversies. For prospective users, these dynamics may weigh heavily on their decision to join his community, reflecting both Wallace's challenges and the mixed reception of his website.