Coveo Enhances The Digital Experiences Of The World's Most Innovative Brands
MONTREAL, LONDON, AND NEW YORK, May 1, 2025 /PRNewswire/ - Coveo (TSX: CVO), a leader in AI-Relevance, has announced that numerous leading global enterprises are experiencing significant success with its AI-Relevance Platform. This platform is designed to maximize business outcomes through enhanced digital interactions across various sectors including high tech, healthcare, manufacturing, and real estate.
Recent clients who have either selected or expanded their use of the Coveo AI-Relevance Platform include major companies such as Pfizer, Eaton Corporation, Cummins, ABB, Athenahealth, Cushman & Wakefield, Okta, Greystar, Brother International Europe, Forcepoint, Canac, and London Business School. These organizations have chosen Coveo to deliver exceptional personalized experiences to their customers and employees.
Laurent Simoneau, CEO of Coveo, emphasized the importance of relevance in the context of AI, stating, "In a rapidly evolving digital economy, where organizations are making significant investments in generative AI and agentic AI, relevance is now the critical success factor. AI without relevance is ineffective and poses operational risks when it creates inaccurate outputs that erode user trust and diminish productivity." This statement underscores the necessity of integrating AI with relevant data to ensure effective outcomes.
The Coveo AI-Relevance Platform is specifically engineered for large enterprises that manage extensive volumes of content and products across diverse and complex audiences. Utilizing AI-search, recommendations, and generative answers, the platform enables hyper-personalized experiences at every touchpoint, delivering contextual and prescriptive interactions at scale.
One of the standout features of Coveo's technology is its flexible API-first headless architecture, which allows organizations to securely connect to all their content, products, context, and experience applications quickly—often within days or weeks, rather than months or years. This rapid deployment capability is a game-changer for enterprises looking to enhance their digital interactions without lengthy integration processes.
Coveo's commitment to security and compliance is evident in its certifications; the AI-Relevance Platform is ISO 27001 and ISO 27018 certified, SOC2 compliant, and HIPAA compatible, with a 99.999% SLA available. This level of reliability is crucial for organizations that handle sensitive data and require robust security measures.
As businesses continue to navigate the complexities of digital transformation, Coveo’s AI-Relevance Platform offers a solution that not only meets the demands of modern consumers but also sets a new standard for personalized digital experiences. By moving from a persona-based approach to one that focuses on individual needs and behaviors, Coveo is redefining how enterprises interact with their customers.
In summary, Coveo is at the forefront of enhancing digital experiences for some of the world’s most innovative brands, serving millions of people through billions of interactions across websites, e-commerce, customer service, and workplace applications. The company believes that while digital is ubiquitous, relevance is not, and it is this relevance that will help organizations thrive in the digital age.
The Coveo AI-Relevance Platform is not just a tool; it is a strategic asset that empowers enterprises to achieve their business objectives by enhancing user engagement and satisfaction. With the digital landscape constantly evolving, companies that prioritize relevance in their AI strategies will likely gain a competitive edge.
Stay informed on the latest developments from Coveo by subscribing to their blog and following them on LinkedIn and YouTube. As the company continues to innovate and expand its offerings, it remains committed to helping enterprises harness the power of AI to deliver exceptional customer experiences.
