Riyadh, Saudi Arabia — Cognizant and Upsource by Solutions announced a significant three-year partnership at the tech event LEAP 2025, marking a pivotal moment for the business process outsourcing (BPO) sector within Saudi Arabia. This collaboration marries Upsource’s regional expertise with Cognizant’s global technological capabilities to deliver enhanced operational solutions across the Middle East.
The strategic integration of services provided by this partnership aims to empower regional businesses with access to Cognizant’s advanced Intuitive Operations & Automation (IOA) solutions, which include innovative Gen AI-powered financial tools and improved operational controls. This collaboration seeks to support the growing demand for effective outsourcing solutions as businesses increasingly turn to external partnerships for key processes like finance, human resources, and customer management.
Upsource by Solutions stands out as Saudi Arabia’s premier BPO provider, boasting more than 9,000 employees across strategic centers located in Riyadh, Jeddah, Qassim, and Madinah. With over 100 clients spanning various industries, Upsource has established itself as a reliable partner committed to driving digital transformation through innovative technologies and exceptional service delivery.
Reflecting on the importance of this collaboration, Eng. Naif AlMogbel, CEO at Upsource by Solutions, expressed, “Cognizant’s commitment to investing in the region and supporting capability transfer was a key factor in our decision to partner with them. By aligning our vision with Cognizant’s expertise, we’re reshaping what excellence in BPO means.” AlMogbel emphasized how this agreement signals the beginning of a transformative path, aimed at creating future-ready solutions to redefine value for clients.
Cognizant, with approximately 347,700 employees worldwide and operations spanning nearly 50 countries, is recognized as one of the leading professional services companies globally. The firm reported impressive revenues of $19.4 billion for 2023.—a testimony to its strong market presence and commitment to driving innovation.
Gagan Syal, Head of Southern Europe and Middle East at Cognizant, also commented on the partnership, noting the enormous potential of the Saudi market: “Saudi and this region is buzzing with innovation and progress. With Upsource by Solutions’ local experience and forward-thinking vision and our leadership in advanced technologies, we are building a foundation for the future of business operations.”
This alliance emerges at a time when the BPO industry is undergoing remarkable changes. Companies increasingly recognize the need for strategic partnerships to boost their operational efficiency. By combining local insights with Cognizant’s global innovation, the two firms aim to establish new benchmarks for service delivery, aligning with the broader digital transformation initiatives of Saudi Arabia.
This partnership not only sets the stage for enhanced operational efficiencies but also reinforces the commitment to improving overall customer satisfaction for clients operating within the region. “We are excited to collaborate with Upsource by Solutions and continue to bring our expertise in digital transformation to the Saudi Arabian market,” stated Syal.
The future looks promising as both companies work to integrate their resources to deliver next-generation services, ensuring compliance with national and global standards, and driving the evolution of the BPO industry. The joint efforts of Cognizant and Upsource may redefine perceptions of what businesses can achieve through effective outsourcing practices.