Chandigarh Power Distribution Limited (CPDL) has taken a significant step towards enhancing consumer experience by launching a 24/7 WhatsApp helpline aimed at streamlining the grievance redressal process. This initiative, announced on April 16, 2025, by Arun Kumar Verma, the Director of CPDL, is designed to make it easier for residents to report power-related issues and check the status of their complaints at any time of the day.
With the new WhatsApp helpline, consumers can simply send a "Hi" message to the dedicated number 9240216666 to initiate the process. Once the message is sent, users will receive an interactive menu that offers various service options, allowing them to choose how they wish to proceed. This user-friendly approach is expected to significantly reduce the time and effort required to address power-related grievances.
To register a complaint, consumers must provide their name, address, and a brief description of the issue they are facing. After the details are submitted, the complaint is automatically forwarded to the relevant service center for prompt action. CPDL assures that consumers will receive a notification once their complaint has been resolved, and they will also have the opportunity to provide feedback on the resolution process.
In addition to filing complaints, the WhatsApp service offers a direct link to CPDL's official website, www.chandigarhpower.com, where users can access a range of services. These include online bill payment and information on scheduled power outages, making it a one-stop solution for many of the consumers' needs.
For those who prefer traditional methods of communication, complaints and queries can also be sent via email to [email protected]. This ensures that all consumers have multiple channels through which they can reach out for assistance.
Arun Kumar Verma emphasized the company's commitment to improving consumer experience, stating, "Our goal is to ensure that residents have a seamless power supply experience and that their complaints are addressed swiftly and effectively within a defined time frame." This initiative reflects CPDL's dedication to enhancing service delivery and responsiveness to consumer needs.
As Chandigarh continues to grow, the introduction of this WhatsApp helpline is a timely response to the increasing demand for efficient and accessible customer service in the power distribution sector. The ease of use and accessibility of the service is expected to encourage more residents to engage with CPDL, helping the company to address issues more effectively.
Residents of Chandigarh can now feel more empowered in managing their power-related concerns, thanks to this innovative approach by CPDL. The WhatsApp helpline stands as a testament to the company's proactive stance in utilizing technology to improve consumer interaction and satisfaction.
In a world where technology plays an ever-increasing role in daily life, CPDL's move to implement a WhatsApp helpline is not just a convenience but a necessary step toward modernizing customer service in the utility sector. As more consumers become accustomed to digital communication, such initiatives will likely become the standard in providing timely and effective service.
As CPDL rolls out this new service, it will be interesting to see how it impacts consumer satisfaction and complaint resolution times. With the promise of swift action and effective communication, this initiative could set a new benchmark for customer service in the power distribution industry.
