On April 23, 2025, the Comisión Federal de Electricidad (CFE) issued an official statement to clarify and dispel misinformation regarding a supposed program called "Casa por casa". This announcement came in response to widespread rumors circulating on social media and various news outlets claiming that CFE workers were conducting unscheduled home visits to install smart meters, check for illegal connections, and notify users of outstanding debts.
The CFE firmly stated that no such program exists, emphasizing that the activities associated with home visits are routine and not part of any extraordinary operations. According to the agency, these routine tasks include the installation and maintenance of electric meters, technical reviews of connections, data updates, and notifications regarding debts when necessary.
In its communication, the CFE urged the public to remain vigilant and informed through its official channels to avoid falling victim to unverified claims. They reiterated that all personnel should display official identification, uniforms, and labeled vehicles during visits. Citizens are encouraged to verify any suspicious visits by calling 071 or checking the CFE's verified social media accounts.
The confusion surrounding the "Casa por casa" operation appears to have originated from misleading information propagated on the internet, where some sources claimed that CFE would conduct door-to-door inspections throughout April without prior notice. The CFE expressed regret over the dissemination of such false information, which could lead to unnecessary fear and distrust among the population.
In a statement released on April 22, the CFE clarified, "Due to erroneous information disseminated by various local and national media, the Comisión Federal de Electricidad clarifies that it has not recently initiated a special program called 'Casa por casa' to install smart meters, check possible illicit connections, or notify users of debts." This statement was made via their official X account, previously known as Twitter.
While the CFE does conduct routine inspections, these are not surprise visits but rather scheduled appointments that users must request. The agency has made it clear that any visits related to meter checks or service issues should only occur if initiated by the customer.
To assist customers, the CFE operates a dedicated phone line available 24/7, where users can report issues or request visits. This line, 071, is open every day of the year, ensuring that assistance is always available. If a customer observes any irregularities with their electricity supply or meter, they can reach out to the CFE to arrange for an official inspection.
Furthermore, the CFE has emphasized that there is no charge for a meter check if a malfunction is detected. However, if everything is functioning correctly, the standard verification fee will apply. This information is crucial for consumers to understand the nature of the services provided by the CFE and to avoid potential scams.
In light of recent reports, the CFE has also reminded citizens to report illegal installations, commonly referred to as "diablitos". These illegal connections are considered a federal crime under Article 368 of the Federal Penal Code. Individuals involved in the possession, installation, marketing, or use of such equipment can face severe penalties, including imprisonment for three to ten years and fines of up to one thousand days' salary, particularly if the value of the stolen equipment exceeds 500 times the minimum wage.
As part of its commitment to transparency and public safety, the CFE has called on citizens to refrain from sharing or replicating unverified information. They have stressed the importance of consulting only official sources for any news related to their services. The agency has encouraged the public to verify the identity of CFE personnel before allowing access to their properties, ensuring that all visits are legitimate and properly documented.
In summary, the CFE's recent communications serve to clarify that any claims regarding a "Casa por casa" initiative are unfounded. The agency is committed to maintaining open lines of communication with the public and ensuring that all operations are conducted with transparency and integrity. As the CFE continues to provide essential services, it remains crucial for consumers to stay informed and cautious regarding the information they encounter.
In a world where misinformation can spread rapidly, the CFE's proactive approach to clarifying these rumors highlights the importance of relying on verified information. The agency's dedication to customer service and community safety is evident in its efforts to educate the public about their rights and the proper channels for reporting issues.
As the situation develops, the CFE will continue to monitor public sentiment and address any further concerns that may arise. The agency remains steadfast in its mission to deliver reliable electricity services while fostering a trusting relationship with the communities it serves.
