As the world continues to adapt to the evolving landscape of work, recent reports from Deloitte and industry experts reveal significant trends shaping the future of business travel and organizational capacity in 2025. From the integration of artificial intelligence (AI) to the changing expectations of a new generation of workers, these insights are crucial for companies looking to thrive in a post-pandemic era.
The 2025 Global Human Capital Trends report from Deloitte Insights offers a comprehensive analysis of how work, the workforce, and the workplace are being reshaped. Released in early 2025, this report comprises eight chapters that delve into critical topics such as AI's transformative impact on work and the evolving worker-employer value proposition. One chapter, titled "Reclaiming Organizational Capacity," stands out by addressing how organizations can unlock their potential through improved working methods.
According to Deloitte, leaders are increasingly focused on expanding their capacity to execute business priorities more efficiently. This does not necessarily mean hiring more employees; rather, it involves optimizing existing resources by improving workflows. The report highlights issues like excessive meetings, low-value tasks, and outdated processes that can undermine organizational capacity and performance. A notable example comes from DPG Media, which schedules only 80% of team capacity to allow employees to manage unexpected challenges effectively. If worker utilization were pushed to 100%, DPG warns, it could lead to longer workdays and increased overtime.
On the business travel front, a report titled "Business Travel Trends 2025," co-authored by Globetrender and Amadeus Cytric, paints a more optimistic picture for the industry. With the market projected to reach $1.64 trillion by the end of 2025—up from $1.48 trillion in 2024—business travel is experiencing a resurgence as companies adapt to Return to Office (RTO) mandates and the normalization of travel for work.
Globetrender's research identifies seven key trends that are set to shape the future of business trips. One of the most significant trends is the rise of AI-driven technology. The report anticipates the emergence of "Agentic AI"—intelligent assistants that proactively manage travel logistics, from rebooking flights to optimizing itineraries based on real-time needs. This shift is expected to free business travelers from mundane tasks, allowing them to focus on more meaningful work.
Another trend highlighted in the report is the evolution of meeting spaces. Traditional boardrooms are giving way to more informal settings, with taxis, planes, and trains becoming popular venues for business discussions. This change reflects a broader cultural shift towards flexibility and adaptability in the workplace. Airlines are also responding by enhancing business class offerings, and environmental concerns are driving a preference for train travel among corporate travelers.
The influence of Generation Z—those born between 1997 and 2012—is also reshaping business travel. This demographic views work-related travel as beneficial for their mental health and personal growth. Unlike previous generations, Gen Z employees are more inclined to extend their trips and include family or friends, seeking a blend of work and leisure. Their desire for sustainability and meaningful experiences is prompting companies to rethink what it means to be a frequent flyer.
In terms of technology, the report discusses the anticipated rollout of Digital Identity Wallets in Europe by 2027. This innovation aims to streamline the travel process by eliminating lengthy queues and simplifying document management. As digital wallets consolidate various credentials, travelers can expect personalized offers and faster visa processing, making business travel more efficient.
Health and wellness are also becoming focal points in the business travel sector. The pandemic has heightened awareness of well-being, prompting brands like Equinox Hotels to introduce services aimed at enhancing traveler health. Airlines, too, are innovating; Qantas’s Project Sunrise cabin is designed to help regulate circadian rhythms, while Vistajet’s wellness program focuses on enhancing clarity and relaxation during flights.
As the insurance industry grapples with a volatile risk landscape in 2025, it faces both challenges and opportunities. The commercial and personal insurance sectors are adapting to new realities, driven by factors such as climate change and emerging risks. Insurers must navigate this evolving environment while finding ways to capitalize on the challenges presented by a changing world.
Overall, the insights from Deloitte and the Globetrender report collectively underscore a transformative period for both business travel and organizational capacity. Companies that embrace these changes—whether through technology, a focus on employee well-being, or innovative travel solutions—will be well-positioned to thrive in the new landscape of work.
