BBVA México has officially started the mass cancellation of inactive accounts, beginning on March 21, 2025. This action comes as part of the bank's adherence to the Law for Transparency and Regulation of Financial Services, which mandates keeping banking databases updated by removing inactive accounts with zero balances.
The focus of this cancellation process is on accounts that have shown no activity over a period of three consecutive months—specifically December 2024, January 2025, and February 2025. Customers whose accounts fall into this category have now been notified that they are at risk of cancellation.
According to BBVA's announcement, accounts affected include popular products such as El Libretón, Cuenta Maestra PyME BBVA, and Tarjeta de Pagos among others. By cleaning up these inactive accounts, BBVA aims to prevent potential administrative and security issues that arise from maintaining accounts that are not in use.
The bank's decision is not a sudden one; it has been applying this inactive account cancellation policy for some time now. Customers have been witnessing increased communications from the bank regarding the importance of keeping their accounts active. BBVA stressed that inactive accounts create unnecessary complications, and their intention is to promote a more secure banking environment for all clients.
The series of monthly cancellations will continue throughout 2025, according to a detailed schedule released by BBVA. For example, accounts inactive in January, February, and March 2025 will be cancelled on April 18, while those with inactivity in February, March, and April will see their accounts closed on May 16. The cancellations continue through the year, culminating on December 19, 2025, for accounts inactive since September, October, and November 2025.
"We are making these changes to ensure the integrity of our customer accounts and to comply with regulatory requirements effectively," a spokesperson from BBVA stated. The spokesman added that it’s crucial for customers to monitor their banking activity and to take necessary actions, such as executing any transactions to keep their accounts from being marked inactive.
For those unsure about whether their accounts are at risk of cancellation or if they have been affected by prior mass cancellations, BBVA has made resources available to assist customers. They can reach out via phone at 55 1998 8039 or email at [email protected]. Additionally, customers are encouraged to visit the Specialized Attention Unit in Mexico City for direct support.
In light of these changes, BBVA has reiterated its commitment to helping customers navigate their account status and offered advice on how to maintain active accounts, emphasizing that simply performing one transaction within the designated review period is typically sufficient to prevent account closure.
This ongoing project has created a considerable buzz among BBVA's extensive customer base, known for its diverse offerings ranging from debit and credit cards to personal loans and beyond. As the bank continues to offer various financial products, understanding the implications of inactivity becomes crucial for account holders.
The actions taken by BBVA highlight a broader trend in the banking sector—greater scrutiny of inactive accounts and the melding of regulatory compliance with better banking practices. With technological advancements, customers can feel confident that they have the means to manage their accounts actively, thereby avoiding unwanted surprises like account cancellations.
Overall, BBVA's proactive measures not only comply with regulatory requirements but also aim to foster a secure banking experience for all clientele. However, it places the onus on customers to remain vigilant regarding the use of their accounts.
The message is clear: staying engaged with one’s banking services is more important than ever in this evolving financial landscape, and BBVA's recent measures serve as a reminder of that continuing need.
