BBVA México has taken a significant step as part of its compliance efforts by initiating a mass cancellation of bank accounts that have not had any activity for the last three months and carry a zero balance. This action, which took effect on March 21, 2025, is intended not only to meet regulatory obligations but also to enhance compliance with financial laws aiming to prevent money laundering and the financing of terrorism.
The financial group announced on its official website that this process adheres to the Law for Transparency and Order of Financial Services, and it will continue to execute similar operations throughout the remainder of the year. The accounts affected include a range of products offered by BBVA, such as El Libretón, Membresía BP, Mi Despensa Link Card (formerly known as Winner Card), and various other personal, business, and dollar accounts.
Looking ahead, BBVA México has informed customers that additional cancellations are planned each month, with the next round set for April 18, 2025, and the final one expected on December 19, 2025. This ongoing process serves as a reminder for clients to ensure their accounts are in good standing and comply with the necessary documentation requirements.
The recent mass cancellation has raised concerns among customers who fear that their accounts could be suspended without prior notification. BBVA has clarified that this decision is rooted in the necessity to align with regulations enforced by the Comisión Nacional Bancaria y de Valores (CNBV). These regulations mandate that all financial institutions must guarantee that accounts are properly identified and that all customer information is up to date.
Customers with accounts that exhibit mismatched documentation or have outdated identification data are particularly at risk of cancellation. BBVA emphasizes that this procedure is not arbitrary; rather, it is a significant part of a broader initiative to fortify security within Mexico's financial system. As such, bank customers are encouraged to regularly verify their account status, particularly in light of these updates.
So how can customers ensure their accounts remain active? BBVA advises clients to stay informed about their accounts by reviewing notifications sent via the bank's mobile application as well as emails and text messages. Visiting a local branch is also recommended for customers who prefer in-person verification of their account status. For any concerns, the bank's customer service is on hand to address questions and provide assistance.
In the event of account cancellation, it is essential for clients to know that BBVA is required to allow the withdrawal of any available funds. Affected customers can take steps to recover their money by visiting a branch to manage their finances, or they can request that their funds be transferred to another bank account.
The mass cancellation of accounts by BBVA serves not only as a reminder of the necessity of keeping personal banking information current but also highlights the importance of adhering to the regulations that govern financial institutions today. As these rules become increasingly stringent, understanding and compliance will be critical to avoid any unexpected issues with bank account management.
As the financial landscape continues to evolve, customers must stay proactive in monitoring their banking relationships. BBVA México's recent decisions underscore the significance of maintaining up-to-date information and being aware of institutional requirements. This vigilance can help clients not only safeguard their financial assets but also navigate future regulatory changes effectively.
