BBVA Mexico has initiated a sweeping cancellation of bank accounts effective March 21, 2025, a move that has left many customers confused and concerned. This action aligns with the Law for Transparency and Ordering of Financial Services aimed at keeping financial records current and preventing the accumulation of inactive accounts, which can pose administrative and security risks.
Accounts without activity for three consecutive months, particularly those with zero balances, are the primary targets for this cancellation policy. As indicated in an official statement from BBVA, accounts that saw no movement between December 2024 and February 2025 are among those being closed, putting thousands at potential risk of losing their funds.
Furthermore, the bank plans to carry out cancellations regularly throughout the year, based on a defined schedule:
- March 21, 2025: Inactive accounts from December 2024 to February 2025
- April 18, 2025: No activity in January, February, and March
- May 16, 2025: No activity in February, March, and April
- June 20, 2025: No activity in March, April, and May
- July 18, 2025: No activity in April, May, and June
- August 15, 2025: No activity in May, June, and July
- September 19, 2025: No activity in June, July, and August
- October 17, 2025: No activity in July, August, and September
- November 21, 2025: No activity in August, September, and October
- December 19, 2025: No activity in September, October, and November
Customers who have not been active in their accounts must take precautionary measures to prevent their accounts from being shut down. BBVA recommends that clients conduct at least one transaction every three months, whether it involves a withdrawal, deposit, or other bank-related activity.
BBVA’s statement clarifies that this cancellation measure is not a sudden or unexpected occurrence but rather part of a systematic approach to adjust their operations in accordance with established regulations. It stated, “La cancelación masiva de cuentas en BBVA no es un fenómeno aislado ni inesperado para la institución. Se trata de una medida alineada con la Ley para la Transparencia y Ordenamiento de los Servicios Financieros.” Customers are experiencing uncertainty, with many waking up to the news that their accounts had been closed without prior notice.
This practice is designed to improve BBVA’s administrative management and ensure that financial institutions tackle inactivity accurately. However, users who retain accounts for backup purposes or minimally-use accounts may find themselves actively penalized under this new regulation.
Moving forward, customers who might find their accounts affected by these changes can reach out to BBVA for potential solutions. If accounts have already been canceled without timely movement, the recommendations are to visit a bank branch to request a new account. BBVA encourages customers to stay informed about the status of their accounts to avoid future complications.
As this procedure will continue taking effect throughout the year, reviewing account activity periodically remains essential for all customers, specifically those whose accounts fell into inactivity criteria.
