Air New Zealand has signed a five-year deal with Tata Consultancy Services (TCS) to modernize its digital infrastructure and enhance its digital capabilities through artificial intelligence (AI). The partnership, announced during a formal signing ceremony in Mumbai on March 19, 2025, aims to position Air New Zealand as the world’s most digitally advanced airline.
The signing event was attended by notable dignitaries, including New Zealand Prime Minister Christopher Luxon, TCS Chairman Natarajan Chandrasekaran, and the CEOs of both companies. "We began working with TCS in September 2024 and in just a few short months, we’ve seen the benefits of tapping into the depth and breadth of talent and expertise they have when it comes to digital solutions," said Air New Zealand CEO Greg Foran.
Under the terms of the agreement, TCS will streamline operations across various aspects of Air New Zealand’s business, including fleet management, crew scheduling, and ground services. The partnership aims to integrate AI-driven automation and cloud technologies into critical airline functions, covering over 600 applications.
Foran expressed excitement about the partnership, emphasizing how TCS will be instrumental in helping Air New Zealand deliver its cargo digital transformation and improvements to its digital retail capabilities. "This collaboration aligns with our vision to be a digitally enabled airline of the future," he stated.
TCS CEO K. Krithivasan highlighted the significance of the partnership, declaring, "We are excited to partner with Air New Zealand in its journey to become a digitally advanced airline. By using AI, automation, and cloud technologies, we aim to reimagine operations, enhance passenger experiences, and build a more agile and resilient airline." This collaboration reinforces TCS’s long-standing commitment to digital transformation in New Zealand, where the company has operated for 37 years.
In addition to improving digital infrastructure, this partnership also focuses on workforce transformation. TCS will lead upskilling programs for Air New Zealand employees, specifically targeting areas such as AI, cybersecurity, and software engineering. By empowering its workforce, Air New Zealand hopes to enhance its operational efficiency and customer engagement.
Air New Zealand operates a global network offering air passenger and cargo services to 49 domestic and international destinations, flying more than 15 million passengers annually on over 3,400 weekly flights. The airline’s commitment to technological innovation underscores its strategy to provide secure and innovative experiences for travelers worldwide.
This transformation represents a significant step for Air New Zealand, which has already been utilizing AI in its operations since 2020. The airline tested a computer vision system in collaboration with Auckland Airport to improve aircraft turnaround times, employing cameras to capture real-time insights on ground handling activities.
As the airline looks to the future, the partnership with TCS is set to drive innovation across its business ecosystem. Leveraging TCS’s industry experience, Air New Zealand aims to unlock new growth opportunities and further enhance its services.
Air New Zealand has established itself as a leader in safety and customer satisfaction, being awarded the title of World’s Safest Airline in 2022 by AirlineRatings.com and recognized for its outstanding corporate reputation in New Zealand. The airline’s sustainability framework guides its initiatives in addressing both local and global challenges, underscoring its dedication to environmentally responsible operations.
The TCS partnership not only signifies a technological overhaul but also a broader commitment to sustainability and innovation within the aviation industry. With features like the Airpoints loyalty program, which has over 3.5 million members, Air New Zealand continues to focus on delivering customer value while enhancing operational efficiencies.
The airline's distinct brand identity, represented by the Mangōpare, a Māori symbol that embodies strength and resilience, reflects its commitment to both cultural heritage and modern innovation. As Air New Zealand embarks on this digital transformation with TCS, it is poised to redefine its operations and deliver exceptional experiences to its customers.
